Reply from Touchstone Essentials, IncJun 22, 2026
Good morning! We're sorry to hear that you haven't been feeling well. Unfortunately, there isn't enough information in this email to find your profile in our system, so that we can obtain specific information for your account and communication with our customer support team. We will say that our customer support team replies to all of our emails within our support inbox within 72 business hours of the email coming in, and we are in the office 5 days a week, Monday-Friday. Furthermore, waiting for a lost order is standard, as orders that don't arrive immediately aren't deemed lost, as you stated in your post above, the order was received 3 days after USPS marked the order as delivered, so if we had simply sent out a replacement at that time, you would have been responsible for sending the replacement order back as well, which is ultimately why we wait as this does often happen. Once an order is opened and used, USPS will not accept a Refusal, so return postage must be paid for the product. We are sorry to hear that you weren't happy about that, however. Some customers do experience headache, fatigue and an upset stomach on our Zeolite Products, this is a normal reaction to detox known as a Herxheimer reaction and these symptoms resolve on their own a couple of days after taking the product. As far as GERD Flares and chest pain, these are not reported symptoms of our products and we recommend speaking with a healthcare professional regarding these. Please let us know if you have any further questions.
