Excellent
Based on 377 reviews
TheGuarantors4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TheGuarantors helps renters get approved for the home of their choice, even when they don't meet traditional screening requirements. Our Lease Guarantee insurance solutions provide property owners and operators with financial protection against renter default, giving them confidence to approve more renters without added risk.Our application is free, 100% online, and takes 90 seconds to complete. Today, our solutions are available in 4M+ rental units nationwide and more than 400,000 families live in homes they may not have been approved for without TheGuarantors.We believe people are more than what's on their application. And that when renters have access to the home of their choice, they can focus on bringing the rest of their aspirations within reach.We believe people are more than what's on their application. And that when renters have access to the home of their choice, they can focus on bringing the rest of their aspirations within reach.
TheGuarantors (theguarantors.com) has 377 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
377 approved reviews, newest moderated first
C. M.
The process was quick and easy. I was able to get real time confirmation and approval that went directly to the management company. This service helped me to move forward with securing a safe place for myself and my family. I would highly recommend them.
Brendan
Quick, seamless, affordable!
Andrea
You helped us so quickly and the process was so easy!
Tee H.
Great experience working with Guarantors the process was seamless and I'm thankful for the help received to get my new apartment.
Michael
Outstanding all around
Jasmin
Me and my family are so thankful for the opportunity to be able to relocate my family to a beautiful new home, giving me a chance to move to a nice new quiet neighborhood with amazing amenities! I am very pleased thank you so much guarantors.
Beth
Fast answers and outstanding communication
JOYCE B.
Do NOT lease from The District at Forestville Apartments Maintenance is HORRIBLE I moved in on the 9/11/26. I should have read the reviews. NEVER ignore the red flags. I viewed the first apartment not what I was told by the leasing office, I was told I would get a fully renovated apartment with walk in closets with washer & dryer in the unit not true. Broken shower knobs that doesn't work properly, tried to take a shower water just stopped completely from shower head. Call office for maintenance No one answers. Run Run 🏃♀️ donot stop here to rent. They trick you with a insurance policy that's NONREFUNDABLE through a third party call The Guarantor which cover them if you skip out on paying your rent. My credit was excellent so I didn't need them to really get approved. Long story short don't rent from these people not good at all my repairs has not been done yet. Water in gritty bathtub has been constantly running since I moved in on 9/11/26. RED FLAGS...
Reply from TheGuarantorsOct 2, 2026
Thank you for reaching out. We’re glad we had the opportunity to speak with you directly by phone earlier today regarding your concerns. As we discussed, we want to clarify TheGuarantors’ role as a third-party guarantor service. TheGuarantors provides a Lease Guarantee as a condition set by the property, but we are separate from the leasing office itself. As a result, matters such as issuing welcome letters and finalizing leases are handled directly by the leasing office and are outside of our control. That said, we understand that your policy is tied to a lease that has not yet been executed. As discussed on the phone, if you do not take possession of the unit and do not move forward with a signed lease, you are eligible for a full refund, and we’re happy to process that for you. As promised, we are confirming with the leasing office that you did not take possession of the unit. Once we receive confirmation, we will proceed with processing your refund. In the meantime, please don’t hesitate to reach out to us directly if you have any other questions. We’re available seven days a week by phone, email, SMS, or self-service chat.
