Happy HowlReviews of thehappyhowl.com

Reply from Happy HowlJun 5, 2026

We are so sorry to hear that our food didn't appeal to Brody and that you found the appearance and scent disappointing. We always want our meals to be a hit, so we truly appreciate your honest feedback. Thank you so much for your kindness in deciding to pass the remaining food along to a local rescue—it means the world to us that those meals will still go toward helping dogs in need!

Reply from Happy HowlJun 5, 2026

First, thank you from the bottom of our hearts for your incredible kindness—giving us 5 stars just because your friend’s dog loved the food is so incredibly generous of you! We hear you loud and clear on wanting to cancel, and we want to make absolutely sure this is taken care of for you right away so you don't have to stress. Please reach out to our team directly at [email protected] or call us at 1-888-436-7490 and we will personally confirm that your account is completely closed and no further shipments or charges will happen. We wish you and your pup the absolute best!

Reply from Happy HowlJun 2, 2026

Welcome to the pack! Senior pups deserve the absolute best real-food nutrition, but you shouldn't have to sacrifice your freezer space or stress over power outages to give it to them. Knowing sweet Bella is completely loving her new meals and that we could help save you some money while clearing out your freezer is a total win. Thank you for making us a part of Bella's golden years!

Reply from Happy HowlJun 5, 2026

We are very sorry to hear that the aroma didn't meet your expectations and that your dog wouldn't eat the food. We hold our quality and freshness to high standards, so we truly appreciate you taking the time to share this feedback with us.

Reply from Happy HowlJun 2, 2026

This is the ultimate compliment! There is nothing better than seeing a happy pup at mealtime and knowing our extra packaging details are making your daily fridge routine a whole lot easier. Thank you so much for sharing the love, trusting our kitchen, and letting us help keep those bowls full!

Reply from Happy HowlJun 2, 2026

We love hearing this! Designing premium nutrition that smells delicious, travels easily in the pantry, and keeps your pup running to the bowl is exactly what we aimed for—and pairing that with easy online ordering and excellent customer support is our absolute standard. Thank you so much for the incredible shoutout!

Reply from Happy HowlJun 2, 2026

Perfect delivery, happy belly! Thank you so much for the fantastic review. We promise to keep those boxes flying your way in tip-top shape exactly when you expect them. Please give your pup some extra tummy rubs from all of us!

Reply from Happy HowlJun 1, 2026

Hi Mitsy, Thank you for reaching out, and I’m so sorry to hear your pup isn’t enjoying the food. I completely understand how frustrating that can be. After reviewing your order, we found that it was placed using a 40% off discount code. Per our 30-Day Refund Policy, refunds are only applicable to products purchased at full price. Orders that include a discount or promotion are not eligible for refunds. The good news is this is actually pretty common, and there are a few things we can try to help encourage your pup again. Feeding Tips to Try -Start small & mix in: Try mixing a small amount of the food with something your pup already enjoys (like their previous food) and gradually increase the amount over a few days -Warm it up: Slightly warming the food can enhance the aroma and make it more enticing in a microwave-safe bowl for 10 seconds (NOT in the packaging) -Add a topper: A splash of warm water, low-sodium bone broth, or even a little plain boiled chicken can help spark interest -Stick to a schedule: Offer the food for about 15–20 minutes, then pick it up if your pup doesn’t eat. This can help reinforce mealtime routines -Hand feeding (short-term): Sometimes offering a few bites by hand can help reintroduce the food in a positive way While you give these tips a go, we can pause your subscription so there's no pressure on timing. Of course, if you’d still like to go ahead and cancel, we completely understand and will take care of that for you too — just say the word either way and we’ve got you! We know how much you care about your pup and it means the world that you're putting in the effort to find what works best for them — that's what being a great pet parent is all about! Warm wags, Steph | The Happy Howl Team 🐶💛