The HartfordReviews of thehartford.com

My auto insurance was cancelled though I had signed up for auto renewal. I called them to renew it. they refused to take me in. THey renewed ARPmembership card through the same bank account details. They don't care to serve the customers.

This company is very RACIST AND VERY DISCRIMINATIVELY TARGETING THE AFRIKAN COMMUNITY, AND CHARGING SUCH HIGH CAR INSURANCE!" SHAME ON YOU,YOU,AND YOU😩

Greedy salespeople. I was given an absurd quote of more than $6000 per year to cover a 2011 Camry and a 2012 Altima. That is right- six thousand dollars per year.

I work in the lending industry and everytime a client has The Hartford for their insurance carrier I cringe. They have a lender portal that does not give you everything you need they always try to direct you to. You always end up having to call and wait for 30 minutes just to treat you horribly and basically can never do anything for you anyway. Just had a client and their spouse passed away so trying to be a decent human to get his information updated to refinance his loan and they were still horrible to deal with knowing this information. Seriously the worst insurance carrier ever!!!

They are absolutely horrible.I have 2 cars.One is garaged every since I bought the lexus s u v andon't drive the Altima As much they say you can go in on the portal change information add information update information etc. Now somebody took it a upon themselves To add full coverage to a car. That's just being garaged and I'm not paying them like that every time I turn around and something happens to my vehicle. I try to put in a claim for hurricane Debbie. I got c*** about that. They want your money, but when it comes to paying out for claim. They told me on my lexus that they couldn't do it because I wasn't in S.C. In which I would I was I have receipts and It seems as though they're always out to do something sneaky on On my policy other than what I want . It seems like it's what they want me to have or they tweak witcher saying So that can make more money! I'm looking for somebody who can give me better rates Don't believe all the bells and whistles about the heartford/aarp They just don't listen to what you want. You telling me what paperless and they just do once again? Whatever they want to do, how do you do business trying to rob your customers of the service you say you provide as your insurance company? My advice to people dont fool with these folks.

They lie about dates and receiving information from my doctors. They steal money and make up reasons to deny your claim. It is terrible how they treat humans.

I switched to AARP The Hartford only 1 year ago and just got my renewal notice and my premium went up almost 28%!. I called and the woman, Indira?, told me that all the rates have gone up everywhere. I told her that rate increases are inevitable, but nothing anywhere went up 28%. That's ridiculous. I've been with them for only one year, have had no claims, no tickets, and my credit score is over 800. I'm will have to go shopping around again because of this bait & switch technique. Shame on The Hartford for taking advantage of senior citizens! They should be reported as fraudsters and price gauging!

Where do I even start. I went on disability and filed a STD claim with them in September 2024. They denied my claim over some stupid reason. So, I appealed their decision, and they eventually overturned their decision and granted me STD benefits. I had to gather so much information that was unnecessary to win this appeal. I am told it will be approved and to keep an eye out for my first payment, which will include 6 months at 66.67% of salary. It took almost a month to finally get them to process my first payment. Not even two weeks after they made this payment, they I receive a frantic voicemail from a new analyst telling me it is urgent I call back. After calling twice and not speaking to anyone, I get another voicemail from this analyst who is frantic and telling me to call back. I finally speak to her, and she tells me they overpaid me by $21K and that I need to pay it back. I asked how they came up with this amount and no answer. I got this analysts supervisor's information and told him what had been going on and he agrees that I owe $21K. Once again I ask for the backup surrounding their claim and the supervisor sends me a screen shot of their system showing I had an overpayment, so once again I ask for the backup for the calculations and am told he will get back to me. A week goes by and once again I have someone in the collections department calling and emailing me to set up a payment plan. I wasn't paying a penny until I saw proof of overpayment because I believed I owed nothing. After 3 weeks of going back and forth with them, resending the same information I had before, someone finally listened to my emails and redid the calculation. Now their overpayment amount is decreased to $1,650 from $21K. Not even an apology after the stress they put me through on this "overpayment". And I have to now do another appeal because I don't think I owe the $1,650 they are still saying is an overpayment. What an absolute nightmare it has been dealing with this company. They are shady as hell!!! I filed for an LTD claim as well and that was back in February 2025 and I still have not gotten word on whether it is approved or not. They play this game to delay the entire process, and it is just wrong!! I have worked with other STD companies and never experienced something like this.