Excellent
Based on 4,236 reviews
The iFISH Store4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The iFISH Store provides one of the widest selections of freshwater aquarium and pond fish available online today. We have been providing freshwater fish to aquarium and pond enthusiasts for over 20 years. Here's what you can expect from The iFISH Store: High Quality Fish / Low Pricing / Fast, Low Cost Shipping / Superior Customer ServiceFollowing quarantine, all shipments are sent via FedEx Overnight at a flat rate on all orders regardless of size. Interested in something you don't see in our store? Contact us at [email protected] or 516.524.6423 and just ask!
The iFISH Store (theifishstore.com) has 4,236 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
4,236 approved reviews, newest moderated first
Tony M.
Purchased 10 discus got 2 free. Came very well packed the next day. Beautiful fish,my wife and i cant stop watching them swim around the tank. Eating well on only the second day. Cant wait to order anothef 10 for our 180 gal discus tank. Tony Medoro Edinburg Tx.
Derrick B.
Ordered two 4 in male cichlids. Arrived safe and healthy. Got to say these fish were absolutely huge and colorful. Valerie was super helpful with all my questions. I’ve ordered from other sites and paid way more for way smaller and way less colorful fish.
Allysa G.
I just wanted to take the time to give a huge thanks to the iFish Store. It was such a smooth process. My 4 African Cichlids and Red Oscar arrived the very next day! I was so impressed considering I was estimating at the very least a week. They were package very well and all of the fish were beautifully colored. They were happy and joined my tank like they had been there all along, went straight to swimming around and eating right away. I was skeptical at first since this was my first time online order, but they did not disappoint. The process was really easy and went very smoothly. I will definitely come back in the future, and also recommend to all my fellow fish keepers. Thank you again iFish Store! You have a forever customer in me too!!
Melissa Clendenin V.
This was my; first mail fish order. I received my 24 african cichlids in a few days ago. They all came in alive, healthy and are all thriving! I just purchased a 55 and 65 gallon tank. I know where I will be buying from again! You have a life long customer! Thank you for making buying fish easy and no more going to fish stores to TRY to find African Cichlids that are different, great Variety!
Pieter D.
I ordered 11 fish and unfortunately they got held up in transit (due to covid) and 6 were dead on arrival. Valarie took the time to call me to go over options. The new fish are on their way. Valarie turned the experience around 100%. She is a super star!
Brian D.
Very professional. Highly recommend
Tim
I give 1 star only because there was no option for zero! Ordered 10 2" cichlids got 2 free all dead after a week and a half! Ick! Decided to give them another try so Ordered 8 3" fish got 2 free well they just got here and only one fish is actually a 3" fish rest are same size as the 2" fish I previously order! Soon as I put them in the tank I noticed one of them already has ick! White dots all over him they had to have noticed! Very disappointed! Great price if u actually get to keep them all but I will never order from here again and recommend not giving these people ur money and spend it more wisely elsewhere!
Reply from The iFISH StoreMay 21, 2021
Hello Tim; We're sorry this was your experience with us. When we receive a review like this we look back to try and associate the exact orders and communications associated with the orders. We, of course, want to look into this but this is where it goes a bit sideways. We could not find your name in our system but went to Order #18334 which was delivered to a Margaret Gates. We did receive a very polite email from an Ella Noonan on May 14 inquiring as to when the order would ship. There is an order from 9 months ago, also to a Margaret Gates, that we are assuming is the first order you were addressing in your email. But there was no communication with us surrounding any problems with the Cichlids in that first order. Nor was there any for your most recent one. We really rely on our customers to contact us when they have a problem. As you can see from many of our reviews, we have worked with customers to rectify the situation. Nevertheless, with what you are reporting here, we would typically have started by asking for the appearance of the fish upon receipt, some photos, behavior after acclimation process, tank parameters, tank mates and feeding regimen. We are sorry that some of the fish appeared to have ich. We can say with confidence that no fish has any visible ich when they are shipped from our facility. We have incoming inspection, acclimation into treated tanks, quarantine and outgoing inspection during packing/shipping. If there is any indication of ich in any of those 4 steps, there is a whole replenishment and treatment process we go through. But ich only becomes truly visible when a fish is stressed either from the shipping process itself, tank conditions, not acclimating well to their new environment and more. That being said, it is very treatable and we have worked with our customers to achieve that. We really wish you had contacted us immediately after you had problems back in October and now with this second purchase this month. We would have been happy to assist you. Once again, we're sorry this was your experience with The iFISH Store and wish we had been alerted to the details to work with you.
Ashleigh D.
Everything went great! From the ordering process, personal phone calls, quick response to emails, and fish all arrived healthy. I ordered atleast 89 cichlids from this store and did not loose one! They have been in my tank for 3 days and are doing fantastic! Valerie was very sweet to respond to emails so quickly and even call with questions. I cannot express how impressed I am with this experience!
