Excellent
Based on 4,236 reviews
The iFISH Store4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The iFISH Store provides one of the widest selections of freshwater aquarium and pond fish available online today. We have been providing freshwater fish to aquarium and pond enthusiasts for over 20 years. Here's what you can expect from The iFISH Store: High Quality Fish / Low Pricing / Fast, Low Cost Shipping / Superior Customer ServiceFollowing quarantine, all shipments are sent via FedEx Overnight at a flat rate on all orders regardless of size. Interested in something you don't see in our store? Contact us at [email protected] or 516.524.6423 and just ask!
The iFISH Store (theifishstore.com) has 4,236 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
4,236 approved reviews, newest moderated first
Joseph G.
Just received my fish from you guys and all 3 were stunning! Beautiful fish and much bigger than I imagined which is awesome. I put my order in and the fish were at my door step in 7 days exact and the heat pads were still warm ! Definitely great price for a high caliber fish .. thanks guys much appreciated
Phillip W.
Excellent customer service, safe delivery, beautiful fish. Will definitely buy here again in the future.
Christian
Great! Got 6 cichlids, excellent packing and excellent shipping time. Shipped on Thursday and had them by Friday at 12 am! Beautiful fish and great price! Very friendly customer service as well!
Eric H.
I received my 2 discus today as usual they are in great condition and arrived very quickly this is my 3rd order from The I fish store and it definitely won’t be my last
Richard Z.
Awesome people deal with if you have any questions the right there for you
Kathy
Wow!! Beautiful fish! Well packaged, great prices and great customer service! They care about the fish they are shipping and what beautiful fish they are. Healthy and happy from the get go. The unpack instructions are easy to follow. I will be purchasing more fish in the future from The fish store!
Andrew S.
I’ll be honest, I encountered a problem with my order, but Valerie with customer service did everything in her power to make it right, and in the end, I received some Grade A fish at an unbeatable price. The packaging was supreme, and not a single fish arrived sick or dead despite the harsh February temperatures outside. I hope the company values Valerie, because without her I would’ve had a miserable experience.
Valerie T.
I placed an order February 13th and my order has not even been filled. I’ve tried calling many times and just get an answering machine. Finally emailed numerous times and still no answer. Are they out of business?
Reply from The iFISH StoreFeb 26, 2021
Hello Valerie, We are not out of business. We are genuinely sorry for the delay in the shipping of your order. It’s certainly not by design and does not reflect how our business typically operates. We’d like to at least explain how the events of the February snowstorms that hit the Northeast have had a major impact on our operations. They caused a major kink in our ability to maintain our usual shipping schedule because they affected our ability to receive stock from our suppliers and our ability to reliably ship live fish out to our customers through our carrier. Our normal shipping schedule is 7 - 10 business days. However, for us, on top of dealing with inconsistent delivery of stock from suppliers abroad during the pandemic because of flight restrictions and facing limited supply of fish because of the high demand (hobbyists are quarantined and focusing on their aquariums) that presses breeding capacity, the Northeast got hit hard with not one but two major snowstorms. One pounding us from 1/31 - 2/3 and the other hitting us again from 2/6 - 2/10. As a result, we have been faced with flight cancellations and delays from suppliers abroad and also could not ship because of serious delays with our shipping service right here in the U.S. Even though the weather finally broke on 2/11 and flights were beginning to open up, we continued to deal with the aftermath. All along, we have sent multiple emails to our customers keeping them up to date and also posted updates on our website. We have also been inundated with phone calls and are returning them as quickly as we can. We completely understand that this is a long time to wait for an order. Under normal conditions, you would have had them in your tank by February 24th or 25th. We certainly understand if you would like to cancel the order and receive a refund. As a business, we have genuinely been trying to deal with the impediments we have been facing and still provide our customers with healthy fish for their aquariums. Please let us if you would like for us to cancel your order.
