The iFISH StoreReviews of theifishstore.com

Reply from The iFISH StoreAug 13, 2024

Hi Alvin; Thank you for your feedback regarding the shipping cost for your recent purchase. We understand that the shipping fee can seem high, and we appreciate the opportunity to explain why this cost is necessary. Shipping live tropical fish requires special handling to ensure they arrive at your door healthy and safe. This includes the use of insulated packaging, temperature control packs, and expedited shipping services to minimize transit time. These measures are essential to protect the well-being of the fish during their journey, especially since they are so sensitive to changes in temperature and water quality. We continually strive to balance quality service with affordability. However, maintaining the health of the fish during transit is our top priority, and the shipping cost reflects the care and resources that go into this process. We value your business and hope this explanation helps clarify the reasoning behind the shipping costs. If you have any further questions or concerns, please feel free to reach out to us directly. Nevertheless, we do hope that you were pleased with the quality of the fish you received and they are thriving in your aquarium.

Reply from The iFISH StoreAug 11, 2024

Hello David; Thank you for taking the time to post a review on your positive experience with us. We hope you're enjoying your Cichlids and hope you'll consider us again in the future should you decide on some new additions for your tank.

Reply from The iFISH StoreAug 11, 2024

Hi Richard; We're thrilled that we were able to help you hit a homerun on your girlfriend's Birthday Gift and that she's enjoying her Discus. They are such a colorful addition to any aquarium and have great personalities. Thank you for the awesome review. If there is anything else we can help you with or you have any questions on caring for your fish, don't hesitate to reach out!

Reply from The iFISH StoreAug 13, 2024

Hello Mohammad; Thank you for sharing your experience with us, and for being a loyal customer. We're deeply sorry to hear about the loss of the koi from your recent order. We understand how upsetting this must be, especially after having positive experiences with us in the past. The health and vitality of our fish are incredibly important to us, and we take every measure to ensure they arrive in the best possible condition. The fact that you lost so many within a week is disturbing. To help us better understand what happened, we would appreciate any additional details you can provide regarding the appearance of the koi upon arrival, conditions of your pond and the symptoms the the koi exhibited as there was aturn in their health. This information can help us identify potential issues and take steps to prevent this from happening again. If you are willing, please contact us with the information at [email protected] so we can look into this further.. We value your business and your feedback, and we hope to restore your confidence in our service.

Reply from The iFISH StoreAug 11, 2024

Hi Kathryn: Glad to hear your Pleco is thriving and that you're pleased with our service! Thank you for taking the time to provide a great review! If you ever have any questions or need advice on caring for your fish, don't hesitate to reach out. Happy fishkeeping!

Reply from The iFISH StoreAug 11, 2024

Hi Shannon; Thank you so much for your kind words! We're thrilled to hear that your Oscar is thriving. We take great pride in providing vibrant, healthy fish, and were happy we were able to send you a replacement. It's great to know the new guy is bringing beauty and joy to your aquarium. If you ever have any questions or need advice on caring for your fish, don't hesitate to reach out. Happy fishkeeping!

Reply from The iFISH StoreAug 11, 2024

Hi Saundra; Thank you so much for your kind words! We're thrilled to hear that you were pleased with your experience with us. We take great pride in providing vibrant, healthy fish, and it's wonderful to know they're bringing joy to your aquarium. If you ever have any questions or need advice on caring for your fish, don't hesitate to reach out. Happy fishkeeping!

Reply from The iFISH StoreAug 13, 2024

Hello Johnny; We're very sorry to hear this. This most recent order was your second with us and we'd really like to understand what happened to cause you to decide that you'll never order from us again. Would you be willing to offer a bit more detail either in your review or by contacting us directly at [email protected]? We would appreciate the opportunity to understand the issues at hand. Thank you.