Excellent
Based on 488 reviews
The Jacket Maker4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Finest Quality Men's & Women's Leather Jackets or Customize Your Own Jackets. Made to Measure Option & Free Shipping World Wide On All Orders.
The Jacket Maker (thejacketmaker.com) has 488 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
488 approved reviews, newest moderated first
STSanford
What an amazing find. I discovered the Jacket Maker accidentally. I have just gotten into MTM and Custom Suits. I lamented in a forum that I wished there was an option for outerwear, especially leather. The process was easy, measurements were well accepted and the final result is an excellent product I am proud to wear!
negsixdegk
quick delivery, coat was better quality than i was expecting extremely comfortable even smells great
Justin E.
I've been a customer of the jacket maker for many years now. I've had many unique jackets crafted and Shawn and his team never fail in producing an amazing piece. The quality is excellent, the craftsmanship is superb. The more sizing information you can give these guys really shows in the final piece. They are excellent. Highly recommend!
Amanda H.
I will admit, I am use to getting a product, and when I get frustrated, I just want a refund and to be done. However, when I ordered a custom size because they didn’t have it in my size & their return & refund policy is that custom sizing is not refund or returnable. But due to the situation, they worked with me and I absolutely love it!
Jeff
Order #138744 and #165914 Terrible product, cheap leather, terrible service, DO NOT BUY. I payed for a custom fit - it was damaged and the size of a tent. After weeks of arguing they agreed to send a replacement - it was the wrong colour and style, and was again damaged. They wanted me to pay for the return shipping for their obvious mistakes! Never buy from these guys! UPDATE: Shawn reached out in response to this review to offer me a jacket as a way to make up for my bad experience. He also ask that I take the review down (which I didn't agree to)...which turned into badgering me to take the review down...then saying they'll only ship the jacket once I take the review down. It's only after I threatened to make a Youtube review of this company that he shipped the jacket, like he offered. This time, the style and fit is right, but it's was made from very cheap and very inconsistent leather. Some panels are COMPLETELY smooth and others are COMPLETELY rough. This does not look like a normal amount of variation from a natural product, this looks like it was stitched together from scraps. I now have three of their jackets and none of them are good enough to wear outside the house. I bought a replacement from a local retail store (in Australia) that looks way better, fits way better, is made of better leather, has better craftsmanship, FOR LESS THAN HALF THE PRICE. They finally offered me a refund (only after I made threats of bad reviews) but only if I shipped all three jackets back to them first. After almost a year of dealing with them, I find them to be entirely untrustworthy and deceitful (there is no way they use full-grain leather like their website says!) so I'm not going to take the risk of shipping the jackets back - I don't trust them to actually refund my money. They use cheap leather and cheap labour so I don't know how they justify their prices! If you only take one thing away from my experience, it's that YOU CAN BUY A MUCH BETTER JACKET FOR MUCH CHEAPER ELSEWHERE!
Reply from The Jacket MakerJun 2, 2023
Hello Jeff, We appreciate you taking the time to share your feedback. We apologize for the inconvenience you had to face. Please note that Made-to-Measure orders are only applicable for the first alteration. They are not applicable for a refund or a replacement for another product as they are specifically made on customer's provided measurements. This is a policy generally adopted by brands worldwide that offer customization. After receiving the first jacket, you requested a replacement for another product. Made-to-measure orders are not applicable for a replacement in another product. However, we made an exception for you and agreed to send another product for replacement. Mistakenly, we processed your original product for replacement. Considering the mistake on our end, we offered you the new product and asked you to keep the old product as well. After receiving the third jacket, you had concerns regarding the quality of the leather. Since you weren't happy with your experience and wanted a full refund, we were again ready to make an exception for you, and accept a full refund. However, please understand that we are unable to offer you a refund without receiving the products back as per your request. We would have been really glad if we were able to resolve your complaint and gain you back as a happy customer. However, we would need to receive the products back before we can proceed with accepting your refund request. Best,
infinite G.
I am really thrilled with the new jacket. As for the customer service I must addmit that they are simply the best in the world!
Pauline H.
Awful quality jacket that feels like rubber. Extremely difficult refund process (I requested a refund and received a response that they are unable to print a return label and I needed to fork out more $ for return postage). Raised dispute via PayPal but The Jacket Maker is playing the delay tactic. DO NOT PURCHASE FROM THEM.
Reply from The Jacket MakerApr 24, 2023
Hi Pauline, Thanks for taking time in sharing with us your valuable feedback. We're extremely sorry for the inconvenience caused, please share with us your order details so that we can assist you thoroughly with your concerns. Regards,
marcus n L.
For me, it was the large selection and the accommodating way your staff worked to make my first time experience great! My initial measurements were off and your team provided away forward. I'm Grateful.
