The Kind PenReviews of thekindpen.com

I bought 3 of the micro-usb variable voltage vape pens, all same model, just diff colors. They do NOT come with any chargers. My microusb charger fits in ONE of the vape pens, but not the other two. How is that even possible? Also, can't tell for sure when pen is charged. Their website is ridiculously slow and frustrating. I do NOT recommend.

I purchased the Lobi and could not wait. When I got this thing it worked for about 3 days and then contacted support and it took them one week to get back to me. They then sent me another atomizer which took two weeks to get when I got it it almost lit my lungs on fire. Then they tell me they can't return the product because it was used however it was defective which makes no sense to me. They then send me an RMA with no shipping label to send back. I have to go in and pay to send this back to these idiots and then they won't even credit me the shipping they say they don't do that. I hate you more than I ever did before and do yourself a favor DONT BUY FROM THESE JUNKSTERS. BUT A FOCUS V - NOW THAT'S A REAL COMPANY!

I was sent the incorrect color. I emailed the company regarding the issue as well as use the WhatsApp number and receive no response. After leaving a negative review I received the most unprofessional, nasty, almost adolescent response from the owner. Instead of apologizing for their error they expressed their dislike in me doing a chargeback with my financial institution, only after receiving no response from them and offered no resolution. I am extremely disappointed with this company seeing how I have purchased from them previously due to being recommended but it was a huge mistake. They are unprofessional and inconsiderate. The owner immediately took an FU you attitude towards me and no accountability for their error. Not only was the color they sent incorrect but the actual product is faulty. I may have just kept it but as soon as it was opened it broke, It is also scratched, the protective coating over the metal is peeling off as if it has been used. I believe they alter their site and product reviews. My negative review is not posted And the owner has blocked me from responding to them because they “don’t want to waste their Saturday”. The chargeback was the right decision because it yielded me a quick, Pleasant and hassle free result. Your customer service and the product you sent me is trash. Update: See unprofessional and nasty response from owner below. Nothing but excuses, sarcasm, pointing the blame at the customer and no resolution. This experience has been very disappointing. I have found a company offering the same products so I’ve been able to order the correct color. Crossing my fingers for a better experience.

I got a Lobi on 420 and it isn’t working. I posted a question and got a thanks for your question but no answer. Sent a message to support and got two replies from Brianna C asking questions that I replied to. No more replies or support or help. Sent a URGENT message Friday like it said to do and got a thanks for your message we’ll get back to you. Nobody has replied. Is kind that busy they can’t reply or help? Not happy

It's a shame I can't give it zero stars because I would. This company sucks that's all I can say about it. Their devices are cheap and flimsy and tear up within a couple of the company stand behind their awesome lifetime warranty because they charge you $30 shipping every time you get a new device replaced. I bought my first device 3 years ago and I have had it replaced five times now that's ridiculous. The last device I got replaced was defective when I got it and they refused to replace it. It completely gave out within 3 months after I got it and I said that's it I will never have another one this company sucks and they can bite my butt.

I bought the lobi device for my wax and the temperature settings are a joke. The temperature range is melt wax, or burn your hand, and I left a review on the website but it was removed. I can't return it because I used the device, buyer beware! Was contacted after complaining on Instagram, they stopped responding after the replacement lobi device was sent out. As of April 25th 2024 the company is requesting a video of me loading the atomizer, in other words I'm not intelligent enough to load a vape device. #BuyerBeware

I bought a Covert vaporizer and it leaked. They honored their warranty and sent me another one but it leaked too. They sent yet another one but made me pay for the shipping this time and it also leaks. They refused to exchange it with a different model and say they will charge me for the replacement shipping if I get another one. That would be number 4. They implied that i'm doing something wrong and it's not their product that's the problem. Because they haven't gotten reports of the same problem they implied that I must be lying! I have told them that If they issue me a return label, I'll happily send them all back but they won't do that. This wasn't an El cheapo vaporizer and I ordered from them specifically because they had a warranty. Avoid this company like the plague. UPDATE: The battery has never been an issue. Multiple cartridges have leaked in three different units. They leak in my pockets and on the table. When you pick one up, they get you all sticky! Why the vent hole is directly under the cartridge, I have an a clue but it's a recipe for leaking. I haven't over tightened or under tightened the cartrididges. For $35, you should get a unit that works and doesn't have a designed defect. UPDATE 02-01-2024: The company refuses to honor the warranty nor give me a refund. Even though I tried four new cartridges made by three different makers in the three separate units that they sent me, they all leaked out the hole in the bottom. The hole is directly under the cartridge and when the oil gets hot, it sputters and bubbles through the little hole. But Kind Pen claims that all of the cartridges must have bad and there's nothing wrong with their product. Buyer, beware. Their so-called warranty is a joke.

The slim Kind Pen is a ONLY a functional stylus. However, the product specifically offered by the company "The Kind Pen" (as opposed to the actual manufacturer that appears to be a brilliant... manufacturer) is a total disaster. Also, their customer service is non-responsive and rude... You will likely have to seek refunds using your bank. Do not purchase this device, and be wary about everything else that this company has to offer. There are multiple issues: - the pen leaks from the first use - it is impossible to use the slim Kind Pen (dead on arrival) - the battery lasts only a few minutes - consumer privacy (privacy violation, product names and trackable information publicly displayed on USPS tracking label) CCed and contacted also: FTC, Consumer Reports If you are unhappy with your purchase and any business is not cooperating (FTC complaints, Consumer Reports, etc.) ANTITRUST at ftc dot gov consumerreports dot org reportfraud dot ftc dot gov Business names: The Kind Pen TKG LLC 1. Address found on BBB: TKG LLC The Kind Pen 15-17 S 7th Ave Ste M2a Long Branch NJ 07740-6520 2. Address found on Google Maps: TKG LLC The Kind Pen 1808 Brielle Ave Ocean Township NJ 07712