Reply from The Kingdom CEOsSep 23, 2026
Hi Sonia,
Thank you for sharing your experience. We take every review seriously, and we want to respond openly so that you, and anyone reading this, can see the full picture.
About the 90-Day Money-Back Guarantee
Our guarantee is tied to clear requirements: completing the daily action items and the required sales calls during the 90 days of running your agency. These requirements are explained on the initial advisory call before anyone joins, and they are written into the agreement every client signs. When the requirements are met, the guarantee applies. When they are not met, the program is not eligible for a refund or cancellation. We apply this the same way for every client so the policy stays fair and consistent.
About your coaching experience
There was coaching changes, and we understand how frustrating that is. When one of our coaches did not meet the standard of professionalism we expect, we acted quickly. We replaced them, introduced you to your new coach, and extended your program time so you would not lose out. We held ourselves accountable for what needed to be fixed behind the scenes, and we're sorry this affected your experience.
About your first review
After your first review, we asked for the opportunity to make things right. You agreed with our support coach to a fresh start: a new 90-day period, and we offered to meet you halfway. We asked if you would take the review down in good faith while we did that, and we agreed if we did not follow through on our side, you were free to post another 1 star review. We value honesty and integrity, and we never pressure or bargain with anyone to remove a review. Unfortunately, the new 90-day period was not completed, which was the agreement we both made.
About your refund request
After your email, your community coach, who was your direct point of contact, reached out to you. We know the response took longer than it should have, and we own that. We don't believe the private details of your account belong on a public platform, but out of fairness to everyone reading, we have to be clear: the eligibility requirements for the guarantee were not met, and that is why the refund was not approved.
Before anyone joins our partnership program, we walk through what to expect in detail: all costs, including ad spend, software, and optional services; the real risks of starting and running an agency; and exactly how the 90-Day Money-Back Guarantee works as our refund and cancellation policy. Building a business takes investment beyond the program fee, and we make sure that is understood before anyone signs.
Sonia, we're sorry this wasn't the outcome you hoped for. If you'd like to talk it through directly, you can reach us at [email protected]
— The Kingdom CEOs Team
