Excellent
Based on 421 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Luxe Nomad is Asia-Pacific's largest luxury vacation rental management company with over 1300 rooms in our portfolio. Our curated collection of villas, ski chalets and apartment-hotels, are located in Bali, Koh Samui, Phuket, Niseko, Rusutsu and Furano. With a mission to champion, inspire and enable our guests to travel well by delivering unparalleled service, we take the guesswork out of your holiday, by inviting you to "Dream a little. Travel a lot." with us.
The Luxe Nomad (theluxenomad.com) has 421 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
421 approved reviews, newest moderated first
Edwin
Great service and quick response upon request! highly recommended :)
Reply from The Luxe NomadJan 21, 2020
Dear Edwin, Thank you for your kind review! We believe in being quick - & cheerful :) Hope we can assist you on your next stay! The Luxe Nomad team
R.
Excellent customer service! The concierge helped me to get in touch with a popular restaurant in Niseko which was not responding to my emails before my trip. They also booked our ski hire and kept us updated on our trip details before we arrived in Niseko.
Reply from The Luxe NomadJan 20, 2020
Dear R, Thank you very much for your kind review and glad that our concierge could assist with your restaurant reservation! They try to ensure booking a holiday, feels like one :) Hope you had a great trip and that we can assist you on your next break! The Luxe Nomad team
Cate L.
This team are very quick at responding to my requests. They are super efficient, very friendly and I would continue to use their service in my future bookings again when traveling to destinations.
Reply from The Luxe NomadJan 17, 2020
Dear Cate, Thank you for your 10/10 review! It is much appreciated and we hope to welcome you back again soon :) Kind regards, The Luxe Nomad team
John
The Luxe Nomad are responsive and will go out of their way to ensure you have an amazing experience. Tammy and Ian walked me through the entire process, provided recommendations, helped book restaurants and plan an engagement surprise for my partner. Their rates were also spot on for the Christmas period in Bali!
Reply from The Luxe NomadJan 13, 2020
Dear John, Thank you for your review! Great to hear the team went above and beyond. And that they helped you with your engagement surprise - congratulations! And we hope you had a wonderful time in Bali and that we can assist you on your next trip :) The Luxe Nomad team
Rita
Nice service and quick response. Good choice for traveling!
Reply from The Luxe NomadJan 9, 2020
Thanks Rita! Time waits for no 'traveller' ;) Happy New Year and we hope to assist you on your next vacation! The Luxe Nomad team
Derry
All are good..!! They all are very helpful also! Thanks Nomad :)
Reply from The Luxe NomadJan 9, 2020
Thank you for your kind words Derry! We are always here to help :) Hope we can assist you on your next trip! The Luxe Nomad team
Penrapee R.
When we're planning our trip to Niseko, Japan, a friend recommended that we contact The Luxe Nomad and it was the right decision. They are very responsive to our requests and help us with everything we need, whether they be accommodation, transportation, ski rental, ski school, ski lift pass and restaurant reservation. Their service is above and beyond and we couldn't be happier. Everything for the trip is in order within just several weeks. Two weeks before we leave, they send us a summary of our trip again. In Niseko, all are booked and prepared as discussed. We are very impressed with their service and definitely recommend The Luxe Nomad to everyone.
Reply from The Luxe NomadJan 9, 2020
Dear Penrapee, Thank you for your wonderful review - it is most appreciated! We are glad to hear we made your trip to Niseko a smooth one and hope we can assist you on your next stay. There is indeed a lot to organise for a ski vacation, but our seasoned team members ensure it's a smooth one! The Luxe Nomad team
S C.
Luxe helped with our trip to Hokkaido, organising the hotel, transfers and ski bookings. They were able to provide useful input and recommendations. We communicated mainly via email and because they worked as a team, the response time to queries is usually quick. They also do a good job of following up. A lady by the name of Gabi V. is particularly good.
Reply from The Luxe NomadJan 9, 2020
Dear S Chan, Thank you for your lovely review and glad to hear you had a great time in Niseko! Gabi is a lovely lady indeed and she's happy to hear she helped make your holiday a good one :) We hope to welcome you back again soon! The Luxe Nomad team
