Excellent
Based on 800 reviews
The Monitoring Center4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We Offer The Best Home Security Alarm Monitoring At The Affordable Rate Of Only $9.99 Per Month + 6 Month Free Sign Up Bonus. We Can Monitor 99.9% Of Existing Alarm Systems.The Monitoring Center was founded in 1998. We have never been bought or sold and we have built our customer base one customer at a time and pride ourselves in the delivery of personalised customer service excellence at an affordable price.We are in fact, the most affordable, dependable, full service, ULC Listed, CSAA 5 Diamond certified alarm monitoring facility across North America.The Monitoring Center executives have over 200+ years of combined experience between them within the alarm monitoring industry. Their combined experience led to The Monitoring Center being considered innovators within the security industry...we are the first company to separate the cost of alarm systems from the cost of alarm monitoring. This innovation has resulted in the delivery of wholesale monitoring prices and the most satisfied customer base in the industry.Our ServiceTMC is a full service leading provider of high quality...low cost home, business and HOA (Homeowners Association) security alarm monitoring fast approaching its' 2nd decade of servicing customers. We are a rapidly growing company currently servicing satisfied customers across Southern California and Florida.We are equipped with today's most advanced technology and are committed to customer service excellence. TMC is determined to provide you and your family/employees/residents' with the highest level of professional security monitoring at an affordable price.Our CommitmentYou can be secure in the knowledge that our Customer Service and Technical Service support teams' will be a constant when choosing The Monitoring Center for your security needs. You and your family's'/employees'/residents' security needs are our ONLY priority.We deliver affordable...dependable...full service alarm monitoring 24/7. Our Customer Service and Technical Teams are ther
The Monitoring Center (themonitoringcenter.com) has 800 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 24 reviews with 3 stars · Clear filters
SHARI R.
Technician left and we can't set alarm!!
Reply from The Monitoring CenterNov 16, 2022
Thank you Shari!! We are so sorry for the inconvenience ... I will have our service team contact you immediately!!! Please standby.
JASON
Great pricing but short on customer service. Had an alarm go off based on a motion sensor, cancelled the dispatch as an offer but was still charged. Technically in the contract so offering to cancel the security pass only saved the alarm company money... see where I'm going here? Shouldn't have offered to cancel if you were charging either way. Oh well, only 17 months left on the contract.
Reply from The Monitoring CenterAug 10, 2022
Hi Jason ... Thank you for your feedback. We do apologize for any confusion ... Guard dispatch is charged "per dispatch" ... you only pay if you use the service and unfortunately this independent professional service does charge even if the dispatch is cancelled. You can also select police response. Please do contact me directly if I can be of any further assistance, Mirella, Sales Manager 1-866-247-4999 or email [email protected].
JOZIE
In regards to my personal experience, I’m a bit disappointed with the service. I was given one price, then when the technician came over, he said that it was going to be more expensive, based on my home and that the office could not possibly know what I needed because they were not at the house. I then decided to call the office and discuss this, I left a message for them to call me back. I’m still waiting for the callback. Very upset about this. I also had to agree and sign for the extra money, or the technician would not do the work. Very unprofessional and upsetting. He didn’t even suggest calling the office to discuss this. Also, I need to add that it was around 7:00am and there was no one in the office, but he should have been able to contact someone. Not happy about this!
Reply from The Monitoring CenterMay 18, 2022
Hi Jozie ... we do apologize for any inconvenience. Our technicians always know how to reach their Managers and explain any issues on site. I am certain our Service Manager will contact you in order to explain your particular situation and find a remedy. Please standby Jozie ... we thank you for your patience and for the opportunity to make it right.
P K.
Monitoring has been good. The service to repair or replace defective equipment very poor. It takes at least 3 weeks for someone to show up and then an appointment can be cancelled at the last minute and pushed back another 3 or 4 weeks. Not recommended for service just for monitoring. Apr 29th Once again the Monitoring centre has failed to deliver. Promised for Apr 29th between 8-9 rec'd call at 8:01 cancelling the appt and rescheduling until May 6th. As indicated before if you are looking for reliable repair service look elsewhere. If you just want monitoring service they are ok May 6th Finally, someone showed up. Replaced 2 smoke detectors that were 10 years old. This took about 20 minutes - cost over $250. Crazy prices for less then half an hour of work. Alarm went off Mar 20th, finally sorted May 6th.
Reply from The Monitoring CenterApr 22, 2022
Thank you for your feedback. This is not our usual time lines, I have therefore brought your commentary to the attention of our Service Manager who will certainly investigate and if required find a remedy. Thank you again for bringing your situation to our attention and for your patronage. May 9th ... happy all is sorted!!! With TMC you purchase your parts and have full ownership and all equipment is universal with 2 year parts warranty ... not proprietary. Thank you for your patience and again, so happy all is sorted!!
CY
Didn't know I was going to lose the ability of controlling the system via an app like my old system. A bit disappointed.
Reply from The Monitoring CenterApr 7, 2022
Hi Chuck ... we can certainly help you get the use of your app unless you choose landline monitoring. Please do contact me directly so we can resolve this for you. Mirella, Sales Manager 1-866-247-4999 Ext 2235 or you can email me at [email protected]. I look forward to resolving this with you. :)
RACHEL S.
Customer service was great but the installation guy was not friendly at all.
Reply from The Monitoring CenterJan 29, 2021
Thank you Rachel!! Thank you for your commentary, I can assure you the Service Manager will be copied on your review and this will be addressed. Please feel free to contact me directly, Mirella, Sales Manager 1-866 247 4999 Ext 2235 or email [email protected]
JAYAKUMAR' H.
The items you install is very expensive( close 40 to 50% more than what is available at market).
Reply from The Monitoring CenterJan 8, 2021
Hi Jayakumar: We install universal equipment and you have 100% ownership of your equipment. Monitoring rates are extremely competitive and affordable. Hoping you are happy with the results. Feel free to contact me directly, Mirella, Sales Manager 1-866 247 4999 or email me at [email protected] for further discussion. Thank you again, we appreciate your business.
MANPREET U.
I am the new Owner of the where I ask the re start the services under my name. Installer came and restart the security system when I ask about the remote controls he said old one is out of batteries you have to buy the batteries. I pay onetime regeneration fee technically They should give me a new remotes because I am a new costumer.
Reply from The Monitoring CenterMay 25, 2020
Thank you Manpreet!! Welcome on board. We are happy you are pleased with the customer service and we do apologise for any confusion. It is important to note however that we do not install parts for free. With TMC The Monitoring Center, you pay for your equipment and retain 100% ownership ... your monitoring is at an affordable reduced rate. Again, welcome on board and please be SAFE!!
