SM, Markham, Ontario C.
we had a new system installed a week…
we had a new system installed a week ago and it worked well for a couple of days and then went offline. Called in to service dept and they walked me through resetting the modem by disconnecting the backup battery and reconnecting it which got the system back online and working. Then it went offline again a day later. Called back and they said the modem needs to be replaced and first appt available was in a month. So I've paid for a system that doesn't work. not very satisfied!
Reply from The Monitoring CenterApr 8, 2022
Hi Sam ... we do apologize for any inconvenience ... the equipment is warrantied. I will copy our Service Manager who will reach out for an earlier appointment and to ensure we get you up and running ASAP. Thank you for your patience and for allowing us the opportunity to make it right! You can also contact me directly ... Mirella, Sales Manger 1-866-247-4999 Ext 2235 or email [email protected] if you need any further assistance.


