Excellent
Based on 454 reviews
The New Primal4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The New Primal pioneered grass-fed jerky in the US years ago and has since emerged as a tour de force brand, crossing categories with clean-lable condiments, helping to lead a Whole30-based better-for-you movement across grocery stores nationwide.
The New Primal (thenewprimal.com) has 454 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
454 approved reviews, newest moderated first
Diane B.
I received my order in record time - 2 days, but one bottle of dressing was broken. I sent a message to customer service, and they responded immediately. They are sending a replacement plus an extra. That is above and beyond customer service. I wish all companies were so responsive.
Reply from The New PrimalOct 19, 2020
Hi Diane! Thank you so much for the kinds words and we appreciate your support! -The New Primal Team
Angela E.
This is one of the best companies to deal with on every occasion. They sincerely care about their customers and their product!
David B.
Very easy to order, and super fast shipping. I think it took 2-3 days to get everything. All the products were packed in there safe and tight so they are safe.
Jason R.
Great product! Great customer service!
Leslie L.
We absolutely love The New Primal and all of their products. Ordering is easy, shipping is fast and customer service it top notch. They are our number 1 company to go to for sauces, seasoning and snacks for our family.
Melissa W.
These are the best tasting snack sticks we have found on the market. I feel great about sending them to school as a healthy high-protein snack for my kids!
Lynn T.
Wow, really liked (past tense) this New Primal turkey cilantro lime stick. Not sure why an email from them sends me here. But. Have gotten two boxes now in more absolutely un openable plastic packaging. Only given compensation for actual purchase, for the first. Awaiting the second. No no no complementary, “Here’s a little extra Thanks, for letting us know!” “And for hanging in there with us while we resolve our problem with that. Dear valued customer.” Like Boar’s Head does. Now this third problem box is dated to be good I see thru Feb 2021. Since I eat one everyday, I can tell you - It is dried out, stringy. It is not something I would intentionally purchase the first time. Or ever try again. I think it probably came from Amazon. But I have no reason to suspect conditions in their warehouse or shipping is much different than New Primal’s direct. And would it matter even? On a product like this that is usually highly non perishable - and purchased often for that exact feature? This has been my breakfast protein for nine months plus because I like turkey & clean food. And I live with a person who works in what is now high risk for COVID-19. It lets me camp out in my bedroom suite & breakfast early. I arise early - and hungry : ) lol. It goes great with Starbucks Columbia instant coffee. And Dr. McDougall’s low sodium split pea cup of soup. Even Roots garlic hummus or Boars Head southwest black bean hummus. So, New Primal - get it right on packaging now! And maybe even change the best by date to six months earlier - if that gives me, we, us customers a fresh, moist, full of good taste turkey cilantro lime stick. If you want to hire me for QA let me know! We are only an hour or so east of Washington, DC here in the WV panhandle. So, I can get other great products. And get your products from other places, less convenient to me now in a Covid, if I must. Please make these things right as rain. I want to keep liking your company & this product.
Nikki A.
I ordered some sea salt jerky and the beef thins, which were both amazing. The beef thins are unlike anything I’ve ever had before, and (as advertised) they taste like a crunchy beef chip. I also got 5 different sauce/marinade/dressings: the citrus zest, almond butter tumeric, sriracha tahini, buffalo ranch, and medium buffalo. The citrus and almond butter tumeric are both amazing marinades and sauces for chicken. The sriracha tahini made for a great dipping sauce for chicken as well, and I could see using it on a lot of other things like veggies, etc. the buffalo ranch tastes okay as a dipping sauce, but the consistency of it is a bit off. If you don’t look at it, it tastes alright. I haven’t tried the buffalo sauce yet. Bottom line is that I would easily order ALL of these products again! In fact, I already ordered over $120 of the different meat products again last night, because I want to have a stockpile - they go really fast!!
