Great
Based on 13,463 reviews
PetLabCo.4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
Maria C.
Need to reduce shipping
Reply from PetLabCo.Feb 27, 2026
Hi Maria, Thank you for your review. Our Customer Experience team will personally follow up with you to ensure your concern is fully addressed. Thank you for your continued patience. Best regards, PetLabCo.
Kim G.
I used the Allergy &Immune Probiotic chew daily for 3 months. No change in my dog’s itching. It may have even been worse. Also had red staining around her mouth. I would not recommend.
Reply from PetLabCo.Feb 27, 2026
Hi Kim, We're very sorry to hear your dog had this experience. We are NASC Certified and follow stringent quality measures to provide the best products for our best friends. We would like to learn more about your dog's experience. A Customer Experience team member will follow up with you directly to assist with this matter. Thank you for your patience. Best regards, PetLabCo.
customer
I had a little problem with my delivery address and was quickly resolved by a lady on the phone. I really liked her service.
Reply from PetLabCo.Feb 27, 2026
Hi there, Thank you so much for your kind words! We’re so glad to hear that our team member was able to resolve it quickly and make the experience a positive one. We truly appreciate you taking the time to share your feedback and for being part of the community. Regards, PetLabCo.
Joseph J.
The product arrived earlier than expected. My baby loves the probiotic chews.
Reply from PetLabCo.Feb 27, 2026
Hi Joseph, We’re so happy to hear your order arrived early, and it absolutely makes our day knowing your furbaby is loving the Probiotic chews! 🥰 Thank you for trusting us to be part of their health and wellness journey. Regards, PetLabCo.
Linda L.
I spoke to someone to add just a single one time dental care powder to try to my regular monthly order for Gracie. I had sent them my dog's weight as asked and heard nothing so thought it would be in my monthly package but it was not. I had also just changed my monthly order from 2 to 1 probiotic a month-that was correct as was 1 joint. Also they were supposed to delete my American account so I only have a Canadian one. Please check
Reply from PetLabCo.Feb 27, 2026
Hi Linda, We’re sorry for the confusion and frustration this has caused. After reviewing your account, we can see that a member of our team has already addressed these concerns and updated your subscriptions yesterday. This includes the adjustments to your monthly quantities. We’ve also sent a confirmation email with the details. If you haven’t seen it yet, could you please check your inbox, including your spam or junk folder, just in case it was filtered there? If anything still doesn’t look right, please let us know at [email protected] we’re more than happy to double-check everything to make sure it’s exactly how you’d like it for Gracie moving forward. Warm regards, PetLabCo.
Stephanie F.
Received package on time
Reply from PetLabCo.Feb 24, 2026
Hi Stephanie, We are so happy to hear your package arrived on time. We understand just how important timely deliveries are. Thank you so much for sharing your feedback with us. Regards, PetLabCo.
Mary
Awesome customer service responsive time. Just waiting for some changes. It's been less than a month since I started the tea.
Reply from PetLabCo.Feb 24, 2026
Hi Mary, Thank you so much for your kind words! We are thrilled to hear our team was able to assist you. Thank you for being a part of our community. Regards, PetLabCo.
Annette B.
It was so fun getting the bandana. My dogs were so excited. I love using the dental powder so easy to use and my dogs love it to.
Reply from PetLabCo.Feb 24, 2026
Hi Annette, We are so happy to hear you and your dogs enjoyed the bandana! Thank you so much for taking the time to share your feedback. We are thrilled to have you as part of our community. Regards, PetLabCo.
