PetLabCo.Reviews of thepetlabco.com

Reply from PetLabCo.Sep 9, 2025

Hi Kelly, We're so sorry to hear that you and your dog have had this experience. We would really like to speak further with you so that we can better understand what may have happened. Could you please send an email to us at [email protected]? We hope to hear from you soon! Best regards, PetLab Co.

Reply from PetLabCo.Sep 9, 2025

Hi Allison, We are so glad to hear that your dog loves our product. We strive to provide excellent service to each of our valued customers, such as yourself, and we're glad to know we're meeting expectations. Thank you for sharing your positive experience and for being a member of our community! Best regards, PetLab Co.

Reply from PetLabCo.Sep 7, 2025

Hi Janice, We're so happy to hear that our Allergy & Immune Chew is helping Lily with her discomfort. It's great that you're seeing positive results with the itching and chewing. Thank you for sharing this wonderful feedback with us! Best regards, PetLab Co.

Reply from PetLabCo.Sep 7, 2025

Hello Michelle, Thank you for sharing your feedback, and we're very sorry you had this experience. This isn't the kind of impression we want to leave our valued customers. We believe there's some confusion about the products we offer. It sounds like you intended to purchase the Tailored Probiotic Chew or the Tailored Allergy & Immune Probiotic Chew, but mistakenly ordered the regular Probiotic Chew. The Probiotic Chew is a non-tailored product, and you'll need two or three chews per day for larger dogs. The other two are tailored products, where you'll only need one chew per day regardless of your dog's size or weight. We're sorry you haven't seen a difference yet. Every pet is unique. It can take some time for the beneficial effects to become noticeable. We recommend giving it at least 2-3 months of consistent use to allow the ingredients to fully work into your furry friend's system. As for your subscription, kindly share with us your order details so we can assist with the cancellation, or if you want, we can switch it to one of our tailored products. We're looking forward to hearing from you and sorting this out. Best regards, PetLab Co.

Reply from PetLabCo.Sep 7, 2025

Hi Beth, We're happy to hear that you saw such great results on your Blue Merle's teeth after just a week of using the dental powder! It's wonderful that you're seeing improvements right away. With the monthly subscription, we hope you'll see the same positive results with your other pup. Thank you so much for your feedback! Best regards, PetLab Co.

Reply from PetLabCo.Sep 4, 2025

Hi Jerald, We're so happy to hear that you and your dog are enjoying our product! It's great to know that you're seeing improvements in itching, head shaking, and bathroom habits. Thank you for sharing this positive feedback! Best regards, PetLab Co.

Reply from PetLabCo.Sep 4, 2025

Hi Jaydeep, Thank you for sharing your feedback! We're sorry to hear you didn't see the desired results. We understand how frustrating it is when a product doesn't meet our expectations. While the supplement may work for many dogs, it may not be a perfect fit for your furry friend. We appreciate you giving our product a try and sharing your honest feedback. It helps us continue improving our formulas. Sometimes, environmental factors or other underlying issues may be contributing to your dog's symptoms, so it may also be advisable to speak with your vet. We don't offer a money-back guarantee. The 30-day window is for products that are sealed and unopened. You may refer to our website for more information on our Return Policy. If you have sealed and unopened products purchased in the last 30 days that you wish to return, we'd be happy to help you with the process. Kindly email us at [email protected] or share with us your order details. Someone from our Customer Experience Team will reach out to you and get it resolved right away. Thank you again for giving us a try. We wish you and your dog all the best! Best regards, PetLab Co.

Reply from PetLabCo.Sep 4, 2025

Hi Joc, We appreciate your feedback! We're glad you noticed better breath and that your dog's teeth look good after the grooming. We're sorry to hear the powder doesn't stick well to dry food and settles at the bottom. We recommend wetting the dry food with a little bit of water before mixing the powder to help it stick to the food more easily. Best regards, PetLab Co.