PetLabCo.Reviews of thepetlabco.com

Pet Stores
One World Trade Center, 85th Floor, New York, New York

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4.1

Great

Based on 13,463 reviews

PetLabCo.4.1

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Folks Told: 2026

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Kati V.

Aug 23, 2025

customer for a long time and will be buying another product

I have been a customer for a long time. This rebranding also includes a cut back of effective ingredients. I am deeply disappointed and will search for another product. This is deceptive. I noticed that they show no photos of the back of the new tub which lists actual ingredients. I had to look deeper in the website and found product facts, where I confirmed the difference. Saying "same formula unchanged", when it has changed is deceptive. E.g. Glucosamine is one of the most important ingredients - it has been cut in half (900mg per chew before, now 450mg per chew). They show no reason for this change, no science article saying it will work just as well at the lower amount. They just hid it! To see where they say formula is unchanged go to the website, click on Help, then “Our Products”, then “Our New Look Explained”. For ingredients, Click on Products, then Joint Chews for dogs, then key ingredients in the top ribbon, then scroll down and click on "see all ingredients". If you have the old brand, you can compare. Note you have to find “Product Facts” to get exact formulation. Otherwise you only get photos and names. I would attach a photos of mine, but it won't let me here. I also can’t list links. This reduction in active ingredients may mean I have to give more chews to my dog to achieve the same result. I think it is upsetting if a customer does not know this and suddenly sees the reduction in effectiveness in their dog. I am deeply disappointed.

Reply from PetLabCo.Aug 24, 2025

Hi Kati, Thank you for taking the time to share your concerns, and we’re truly sorry to hear you feel let down. Your trust means everything to us, especially as a long-time customer, and we take your feedback seriously. We understand how important transparency is, especially when it comes to ingredients that support your dog’s health. We want to mention that the Joint Care Chew information and formulation currently shown on our website is the Salmon flavor, which is our newest version of the product. If you've been using the Joint Care Chew for a long time, you're most likely getting the older version, which is the pork flavor. It has 900mg Glucosamine and 200mg Green Lipped Mussel. Your Joint Care Chew flavor can be seen on the front product label, and you can cross-check it with the flavor shown on the website. However, we'd still like to review this information to ensure everything is as it should be. Would you kindly share with us your order ID? Once we have this information, we'll be able to confirm the product version you've been receiving. Thank you again for your loyalty and for holding us accountable. We look forward to hearing back from you with the information requested. Warm regards, PetLab Co.

About PetLabCo

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Folks Told: 2026