Great
Based on 13,463 reviews
PetLabCo.4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
Teresa P.
I really enjoy pet lab, they are always on time with my orders.
Reply from PetLabCo.May 26, 2025
Hi Teresa, We're happy to hear that you enjoy our service and appreciate our prompt deliveries. Thanks for your feedback! Best regards, PetLab Co.
Rose J.
Have had excellent service with company , my dog just loves them
Reply from PetLabCo.May 26, 2025
Hi Rose, That’s wonderful to hear! We’re thrilled that you’ve had such a great experience with PetLab Co. and that your dog loves our products. Knowing that we’re making a positive impact on both you and your furry friend truly means the world to us. Thank you for sharing! Best regards, PetLab Co.
Paul M.
Bought the probiotics for my shih tzu. Vet visits not helping. Hoping to get him to stop flaking, licking, and stinking. Did the three months and no change; basically a very expensive treat for him, and more money out of my pocket. Have to keep a cone on him most of the day to prevent the groin licking. Sorry, product was a bust; not even helping a little for what they advertise can help with.
Reply from PetLabCo.May 26, 2025
Hi Paul, We're really sorry to hear that the Probiotic Chews didn’t provide the relief you were hoping for with your Shih Tzu. That must be incredibly frustrating, especially after investing time and money into trying to help him feel better. We never want our products to feel like an expensive disappointment, and your experience is important to us. Since every dog’s system is different, sometimes what works well for one might not have the same effect on another, especially when dealing with persistent skin and digestive issues. If you’d like, our Customer Experience Team can assist in finding alternative options. Don't hesitate to reach out to us at [email protected]. Your feedback matters, and we truly appreciate you giving our product a chance. We’re wishing you and your pup the best, and if there’s anything else we can do, we’re here for you. 💙🐾 Best regards, PetLab Co.
Nesta
She sniffed one and walked away. I tried again the next day and she walked away again. Would appreciate a refund
Reply from PetLabCo.May 26, 2025
Hi Nesta, It sounds like your pup isn’t quite convinced yet! Some dogs can be a bit hesitant with new treats, especially if the taste or texture is unfamiliar. You might try breaking it up into smaller pieces, mixing it with something she already loves, or even presenting it in a playful way to spark her curiosity. If she still isn’t interested, it could just be a matter of preference—every dog is different! If you need help finding an alternative or have any questions about our refund policy, you may reach us at [email protected]. Hopefully, she warms up to it soon! 🐾💙 Best regards, PetLab Co.
Kim J.
Pet Lab has a great product and even better customer service!! I highly recommend them and have to people. You won't be disappointed, I will be a faithful customer!!
Reply from PetLabCo.May 26, 2025
Hi Kim, Thank you so much for your wonderful feedback! It means the world to us that you’re happy with our products and customer service. Your recommendation and loyalty are truly appreciated, and we’re grateful to have you as part of the PetLab Co. family. Wishing you and your furry companions the best! 🐾💙 Best regards, PetLab Co.
Stephanie T.
I purchased this particular item because it said it helps your dog with itchiness gut health, but I’ve been giving it to him for some time and still has problems.
Reply from PetLabCo.May 26, 2025
Hi Stephanie, We're sorry to hear that you haven’t seen the results you were hoping for. Each dog is unique, and what works for one may not work for all. We do have an alternative product that may be better suited to your pup's needs, and we'd love the opportunity to help find the right fit. Please don’t hesitate to reach out to us at [email protected]. All the best, PetLab Co.
Nicole H.
Probotic work great for our American pit bull. They sent them out very promptly and on time every month. Thank you very happy with petlab.
Reply from PetLabCo.May 26, 2025
Hi Nicole, That’s fantastic to hear! We’re so glad that the Probiotic Chews have been working well for your American Pit Bull and that you’ve had a smooth experience with our delivery service. Your satisfaction means the world to us, and we truly appreciate your support. Wishing you and your pup continued health and happiness! 🐾💙 Best regards, PetLab Co.
Elisa R.
Received a PetLabs envelope but it was empty!
Reply from PetLabCo.May 26, 2025
Hi Elisa, We're sincerely sorry you had this experience. We understand how frustrating it can be! We have arranged for a replacement to be sent to you via expedited shipping. Kindly watch out for a confirmation email from PetLab Co. containing the details of your new order. Thank you! Best regards, PetLab Co.
