Excellent
Based on 3,007 reviews
The Pets Table4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Pets Table is a personalized pet food service designed to keep pets healthy and their parents happy. Our recipes are developed with veterinarians and made from wholesome ingredients that humans trust. We offer both fresh recipes (shipped frozen) and gently air-dried recipes, both of which support dog’s gut health & immunity, contribute to a shiny coat, and promote an overall active lifestyle. We’re a company founded by dog owners, and we have a true love for our furry friends!
The Pets Table (thepetstable.com) has 3,007 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
3,007 approved reviews, newest moderated first
Krista F.
I get the air dried food and my dog loves it. I use it as a topper and as treats during the day. It's a very high value treat for him!
Reply from The Pets TableNov 22, 2024
Hi Krista! Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Howard
We feed this to our Frenchie. She loves in and it has helped with her picky appetite and her skin/allergies.
Monica R.
My dog is very picky - like 15 different brands I've tried. She LOVES Pet's Table Turkey and Chicken meals. She generally loves the sweet potato toppers too! Service is great and they always come still frozen solid!
Reply from The Pets TableNov 22, 2024
Hi Monica! We are grateful that you took the time out to leave us a review.
Euan M.
Wendy is amazing! She is engaging, professional and an asset to your team. Wendy is management material and should be recognized for her positive attitude and 5-Star service.
Reply from The Pets TableNov 21, 2024
Hi Euan! Thank you so much for taking the time to leave us a 5-star review!
Adrian M.
Do not order from them you will not be able to cancel or refund you your order even if there is 4 days until u get your order this company is a scam dnt fall for it and its over prices $220 for 1 months food is crazy dnt do it just get the food from other places not here. And customer service is no help neither they just say no to everything so there is no point there neither.
Reply from The Pets TableNov 19, 2024
Hi Adrian! We’re sorry for any confusion you may have experienced and we’re here to help! We are so sorry to hear that you had trouble with cancellations and refunds. As a self-managing subscription pet food service, you can make changes to your account and orders before they’re locked in. The deadline to make changes depends on your delivery day, and once your order is processed, it can no longer be modified or canceled. You can find the last day to make changes on your dashboard. Here are the deadlines: - For Monday deliveries, orders are locked in on the Wednesday before at 11:59pm CT - For Tuesday and Wednesday deliveries, orders are locked in on the Thursday before at 11:59pm CT - For Thursday deliveries, orders are locked in on the Sunday before at 11:59pm CT - For Friday deliveries, orders are locked in on the Monday before at 11:59pm CT You always have up until this time to make changes, cancel, skip your order or update the address on file. We also advise customers to add a reminder to their personal calendar. We are so sorry for any confusion and would be happy to turn your experience around! A member of our team will be reaching out via email to discuss your experience.
Deb F.
Wow..all of problems were resolved quickly and to my satisfaction. I do recommend keeping an eye on your account as miscommunication and errors do happen- with any company. Original review: So far, SO bad. It’s the Customer Service and their lack of follow through and their truthfulness. My advice is Do not try the 2 week trial or you’ll have nothing but billing errors and untruths from them. Didn’t get the free shipping on free trial- promised a credit back, haven’t seen it; then I pushed delivery back to January until resolved, but now they’ve charged my card $98 for next delivery this week! Called and insisted on talking with Supervisor as was told “so sorry, can’t help you” from 1st person. He said they’d credit my account. I’m not holding my breath! I’ll change this review if they really do follow through with my credits!!
Reply from The Pets TableNov 19, 2024
Hi Deb! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the service, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of The Pets Table!
Sarah S.
We love the kibble! The fresh food has a weird texture so I think we will stick with the kibble!
Reply from The Pets TableNov 19, 2024
Hi Sarah! We are grateful that you took the time out to leave us a review. We will share this with our teams to let them know how we are doing.
Me
The food was very palatable to my dog and agreed with her after a few days. But, when we tried to talk to customer service, there was a language barrier and we were unable to communicate with them. Also, the ingredients are not listed on the bag you have to go to the website. Was disappointed because we aren't going to risk our dog's well being when there are a couple things off.
