thepokenest.comReviews of thepokenest.com

Reply from thepokenest.comAug 10, 2024

Thanks for your honest and heartfelt review! Much appreciated! Glad your boxes got there and that you were happy with your order. Will make sure to add extra tape for case orders. Double boxing does wonders in cases like these!

Reply from thepokenest.comAug 9, 2024

Hi Shehan, All preorders are charged up front in full, only once. We do not store payment information. It is impossible to be charged twice for the same pre-order. If you purchased two pre-orders of the same item and wanted to cancel one, you would be able to do so until wave breakdowns or allocations are confirmed from distribution. If you waited until the last minute, unfortunately we cannot cancel a pre-order at the last minute in accordance with our pre-order policy. I do apologize for any inconvenience this may have caused.

Reply from thepokenest.comAug 7, 2024

Caleb, I'm happy that you liked your mystery box! For clarity, I looked up your order and see that it was placed on July 19th and delivered on July 26th. Please keep in mind that if ordering on a Friday, sometimes it will be shipped the following Monday, since we do not ship on weekends at this time. The shipment times are estimates for the transit time and do not include processing. I'll see if I can update this on the Google Ads Merchant Center to include no shipment on weekends. I do apologize for any inconvenience this may have caused. As for the marketing emails, those are sent out by trustpilot, and they're set to send a follow up email if an action is taken, but not followed up on - This means if a customer clicks a link, or starts a form, but does not complete it fully. I'm always looking for honest feedback. I do appreciate your support and business! - Tristan ThePokeNest