The Pro's ClosetReviews of theproscloset.com

Purchased a saddle from them as it was the same price as other online retailers and I figured I'd give them a try. Big mistake. For context, I'm in Canada and TPC ships with Fedex. I expected to pay duties and taxes as always, but I wasn't expecting a massive surchage that Fedex applied to use them as a customs broker. I never agreed to this, nor did I have the opportunity to decline the parcel and clear this myself as one should - Fedex left the parcel in the lobby of my building. Contacting Fedex, I learned that TPC agreed on my behalf that I would pay these fees without my knowledge. After reaching out to TPC to resolve the issue they informed me that while they don't actually show these fees on checkout when customers pay with Shop Pay, that I de-facto agreed to paying them anyways and I would need to deal with it. Anyways - I'll now have to dispute this myself and will likely end up having to pay them to help subsidize TPC's poor business model.

Total scam. Low ball offers that don't make any sense to the seller. Would stay away!

I will no longer recommend this business to anyone. My recent purchase was a disaster. CS was no help! Rims arrived with heavy glue residual all of the damn place. Put a little time/quality and effort into your used parts b4 selling them. Then they claimed the rims were damaged upon arrival and hit me with return charges that were not even discussed until i reached out after the fact. Lets just go ahead and dock the end user and see if they notice and not reach out. Got hit with ridiculous returned label fees which didn't even insure the damn rims for shipping damages.

False information and criteria guides.

Scams! Mathew from customer service less than useful and enjoyed telling me import charges are my problem. Nothing mentioned at point of sale or checkout, in-fact misleading line that says shipping and fees! Import charges $74.36 Total for shoes $ 290.63. It seems like a legit site showing CDN dollars and shipping to Canada no problem, but clearly a scam. Leaving a review everywhere I can find to warn people! Avoid these people!

The bike came in much worse shape than advertised; obviously through multiple crashes, out of tune, scratched, wrong chain installed, a creaking bottom bracket, and dinged up. I didn't send it back, first mistake. I fixed it up and after a year tried to sell it back via the "guaranteed buy back" program, which is apparently not accurate. I was offered trade in value only, which I did not want to gamble on another used bike. I was able to get a cash value offer of nearly half what was supposedly "guaranteed", which I regretfully attempted to take, second mistake. Upon arrival they are trying to take more money off the deal by claiming a scratch is structural. The scratch was almost certainly there when I got it in the first place.

All I can say is stay away from this company. They take the order well, they answer the phone and chat but they just don't get it. When placing an online order and shipping to Canada, except for a little popup message, they really don't tell you anything about tax and duty amounts and then 1 month later, you get a ridiculous $40 bill on a $70 item from Fedex and the company could care less. Never again!

Just 4 days after receiving my 2017 Specialized S-Works road bike, I returned it back to TPC. The bike evidenced a groaning and vibration when under load during my one and only ride. I traced it to excessive rear wheel wobble impacting the rear brake pads. It's beyond belief that they would ship a bike out to a paying customer in this condition. I called a "Ride Guide" but couldn't get any useful information on their so called "141 point inspection" procedure. They wanted me to take the bike to my shop to get the problem diagnosed. The nerve!!! After paying nearly $4K they want me to solve the problem for them! TPC is all about getting you the customer to keep the bike for the 30 days and then its your problem. Also, the chain came dirty, but I least had the decency to clean it before returning the bike. Horrible experience all around. Stay away! They just don't care about the customer.