Reply from TherapetMDFeb 7, 2026
Hello Andrew,
Thank you for sharing your experience, and we’re truly sorry to hear about your dog’s reaction and the stress this caused. Having to visit the vet is understandably upsetting, and we empathize with how concerning that must have been.
We take any report of an adverse reaction very seriously. While TheraPet is designed to be safe and non-invasive, every pet is unique, and we understand that sensitivities can occur. We also apologize if our return and refund communication felt unclear or inconsistent, as that was never our intention.
We’d like the opportunity to review your case more closely, including the correspondence you received, so we can ensure everything was handled correctly and fairly. Please reach out to our support team at [email protected] with your order details, and a senior team member will assist you directly.
Regarding reviews, we want to assure readers that all published reviews are from real customers, and we do not fabricate feedback. Transparency and trust are important to us, and we’re always working to improve both our product experience and our customer support.
Thank you for bringing this to our attention. We appreciate the chance to address it properly.
Best Regards,
John of TheraPetMD