Reply from TherapetMDSep 1, 2025
Hello William,
Thank you so much for sharing your experience, and we’re truly sorry to hear that the diffusers didn’t meet your expectations. We completely understand how frustrating it must feel when you’re trying something to help your pups, only to end up with even more challenges.
Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or even barking. That said, we also know these behaviors can be influenced by many other factors, such as medical issues, training habits, or even changes in environment. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own—and that can understandably feel disappointing.
It’s clear you’re a very caring and dedicated pet parent, and we admire the effort you’re putting in to help your dogs. 🐾 In cases like this, checking in with a vet or a pet behaviorist might be a good next step to better pinpoint the root cause and find the best solution tailored for your dogs’ needs.
We never want our customers to feel unsupported. Please don’t hesitate to reach out directly if you’d like more tips, guidance, or clarification—we’re always here to help. 💬✨
Best Regards,
John of TheraPetMD