TherapetMDReviews of therapetmd.com

Reply from TherapetMDJan 3, 2025

Hello Sean, Thank you so much for your kind review! 🌟 We’re sorry to hear about the shipping hiccups, but we’re thrilled our Customer Service team could assist and ensure your order reached you in the end. Your patience and understanding throughout the process mean the world to us. If you need anything in the future, don’t hesitate to reach out. Thank you for choosing TheraPet! 🐾✨ Best Regards, Dawtie of TheraPetMD

Reply from TherapetMDJan 3, 2025

Hi Lory, Thank you for sharing your honest feedback! We're sorry to hear the product didn’t address your dog’s potty habits, but we’re delighted our customer service left a positive impression. 💙 Every pet's needs are unique, and we truly appreciate your recommendation for others to give our product a try. If you ever decide to explore other solutions or need assistance, please don’t hesitate to reach out. Thank you for giving us a chance to help! 🐾 Best Regards, Dawtie of TheraPetMD

Reply from TherapetMDJan 3, 2025

Hello, Thank you for your wonderful feedback! 🌟 We're so glad to hear that our customer service team was able to assist promptly despite the challenges with the postal strike. Ensuring you receive your order is always a top priority for us. It's fantastic to know that you're already seeing improvements with territory marking after using our product. If you have any further questions or need assistance, don't hesitate to reach out. Thank you for choosing TheraPet! 🐾 Best Regards, Dawtie of TheraPetMD

Reply from TherapetMDJan 3, 2025

Hello, Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer service team. Ensuring prompt and helpful responses, even during holidays, is part of our commitment to supporting our customers. If you ever need further assistance, we're always here to help. Thank you for choosing TheraPet! 🐾 Best Regards, Dawtie of TheraPetMD

Reply from TherapetMDJan 4, 2025

Hello Fonda, Thank you for sharing your feedback. We're sorry to hear about your concerns with the diffuser and want to assure you that we're here to help. The light on the diffuser is intentionally designed to be subtle, ensuring it doesn’t distract your pets or clash with your home decor. Because of this, it can be challenging to see during daylight hours, but it becomes more noticeable in a darker environment. This feature is part of the design to make it both functional and unobtrusive. We’ve already reached out to you with detailed instructions on how to activate and check your diffuser. If there’s still an issue after following the steps, please don’t hesitate to get in touch. Your feedback is invaluable in helping us improve, and we appreciate you giving us the opportunity to address your concerns. Rest assured, we’ll do everything we can to ensure you’re satisfied with your purchase. Best Regards, Dawtie of TheraPetMD

Reply from TherapetMDJan 3, 2025

Hello Tammy, Thank you for sharing your heartfelt story and wonderful experience with our product and team! We're so happy to hear that Henry, your beloved cat, has found comfort and improvement with the TheraPet diffuser. It’s stories like yours that inspire us to continue our mission of helping pets and their families live harmoniously. We sincerely appreciate your patience and willingness to troubleshoot the initial reaction, and we’re thrilled it turned out to be unrelated to our product. Your health and safety are just as important to us as your pet’s wellbeing, so we’re glad we could support you through the process. Knowing that Henry is now back to his best self, and that we played a part in keeping your family happy, warms our hearts. Thank you for trusting us and for highlighting our commitment to customer service. If you ever need assistance or have more feedback, we're always here for you. Wishing you and Henry continued peace and joy! Best Regards, Dawtie of TheraPetMD

Reply from TherapetMDJan 3, 2025

Hello Tina, Thank you for sharing your experience! We're delighted to hear that your dog is already showing signs of being calmer after just a week of using the TheraPet diffuser. Regarding your concern about the diffuser getting warm, please rest assured that this is completely normal and part of its operation. The diffuser is designed with safety in mind and is made to withstand temperatures up to 240°C. It's also safe to leave plugged in continuously, even when you're not at home. We understand your hope for further improvement with nighttime behavior, and it’s great that you’re giving it time to work its magic. Many customers see continued progress over the next few weeks. If you have any additional concerns or questions, don’t hesitate to reach out to us—we’re here to help! Wishing you and your furry friend continued calm and comfort! 😊 Best Regards, Dawtie of TheraPetMD

Reply from TherapetMDJan 3, 2025

Hello Darrell, Thank you for your wonderful review! We're thrilled to hear that the TheraPet Dog Diffuser has made such a positive difference in your home and resolved the issue of accidents while you're away. We also appreciate your patience regarding the delay with your last order. Ensuring you receive your products promptly is very important to us, and we're glad our team could assist you. Thank you for trusting us and sharing your experience—it means a lot to us! 😊 If you ever need further assistance, don’t hesitate to reach out. Best Regards, Dawtie of TheraPetMD