TherapyNotes, LLCReviews of therapynotes.com

I think TherapyNotes is an overall great idea and has a great functional capacity. However, I think the cyber attack was not handled in the best way and left providers in a really tricky situation. It took me two months for a claim to get submitted and get paid. Despite things going back to "normal," I still can't verify providers or consistently receive ERAs, which has meant a significant workload on top of everything else. TherapyNotes seems to want to help but then seems to push the workload onto my plate on calling payers and resolving the issues that they should be resolving. Since I am already built in, I'll likely stay with TherapyNotes, but I wish I would've went with a different eHR.

TherapyNotes customer representatives are always friendly and helpful! Navigating the insurance maze is difficult but they are well-trained and can explain things in a manner that is understandable to therapists. Their help has been invaluable for the past three years since I opened my private practice. Jessica was especially helpful, even on a Saturday! Thank you TherapyNotes!

The system is very intuitive and easy to use. The team is very supportive and helpful. They respond quickly and actually help!

The only reason for 4 versus 5 stars is that I had to wait on hold for 37 minutes, BUT... The rep I spoke with (Kristy O) knew exactly how to help me with my questions, was easy to understand, efficient, and courteous/kind. I would gladly wait 37 minutes for her again. I feel confident that the issues I called in for have been fully addressed now. I also very much appreciate the email I received afterwards with detailed notes about what we discussed on the phone call; If I forget any of the steps I learned, I can just refer to the email!

Support is always consistently helpful. I appreciate the patience and kindness of the staff.

I have been using TN since 2015 and my experience with them has been great. Recently I experienced problems opening the main web page as my computer would not allow the page to open. I reached out to their assistance line and Cheyenne took the time to listen to my problem and patiently help me navigate my computer settings looking for a solution. She eventually got remote access to my laptop in attempts to resolve the problem. Even though she was not able to fix the issue on our first interaction, she told me she would look into other possibilities and reach out back to me. She did! And the problem was resolved. After so many years using TN, it was the first time I needed assistance and was extremely happy to have a live person to talk to and take care of the problem. The attentiveness, patience and commitment toward a resolution made a very frustrating situation into a pleasant experience.

Absolute garbage! 2 days the eRx doesn't work. Waiting in a queue will easily take 45-60 mins. Website has been glitching for months. No compensation or sincere apologies for wasting our time. It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service. We are moving to another platform. SO disappointed. You will be wasting your time which is money so don't just judge them by price.

I've had only positive experiences utilizing the Therapy Notes platform. I have been using them for the last 6 months, and have been amazed by the usability of the platform, as well as the customer service the company has. Even through the turbulence of the Change Healthcare cyberattack, Therapy Notes was constantly in communication and providing updates and work-arounds to support therapists.