TherapyNotes, LLCReviews of therapynotes.com

They are very patient, helpful, and happy to walk you through whatever issues you have. Friendly and professional. Highly recommend.

The support tech understood my question and guided me through a resolution and then we were able to recreate it a couple time to verify I understood how to do it in the future

I've had to email or call Therapy Notes Support on several occasions and sometimes I feel so dumb after I've called because the answer is so obvious or right in front of my face, but the support staff ALWAYS make me feel like my questions, no matter WHAT, are welcome and they are here for me, NO MATTER MY QUESTION. If I send an email, I can expect to get the answer to my question within the next half hour; if I call, my call is answered within minutes. I'm so very impressed with the level of service and professionalism I'm greeted with EVERY time I've reached out!

I appreciate TherapyNotes' quick response time when I contact them about an issue. Their customer service team is extremely helpful.

Customer support representative provided great service. Very friendly. Accurate and concise communication. Very happy so far with our switch to Therapy Notes.

Anna answered my question within hours and was able to help me tremendously! I really appreciated her knowledge and professionalism!

After the honeymoon phase with therapy notes....the claim process is beautiful...but then you get paid. Sigh. I am an out-of-network provider, so I cannot speak for those in the network with insurance companies. My experience has been an exhausting one. Secondary insurer payments will not mark accounts as paid when Medicare is the primary; causing tedious, redundant, and time wasted constantly correcting numbers, write-offs, and entering patient copays. It's been 5 months and Therapy Notes has cost me paying more overtime to billers than the fee itself. I am looking for software with much more automation. I would advise you to wait 3-4 months to leave a review...the honeymoon phase is indeed wonderful; however, I found the basic accounting and billing functions inadequate and limited at best.

Top notch customer service.