Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Jane H.
Kayla, was very helpful for me to find a quick solution to my human errors today with billing. She was respectful and had the patience to help me figure out what I did wrong. This has helped me become efficient and more confident in documentation and billing. Therapy Notes save me time and money. Thank you
Mike E.
Therapy notes is a great system, with a great support team. We've been users for a couple of years and the product keeps moving forward and getting better.
Tonya T.
Very helpful staff and comprehensive app!
Tammy L.
Amazing customer support from Ash! It was extremely refreshing to speak to a customer service representative that was knowledgeable, patient and most importantly kind. Thank you Team TherapyNotes!!
Margaret M.
The support staff are fantastic. They are very accessible, including being available until 9 pm. They are always friendly, warm, welcoming and patient. They listen well and will easily guide you through any question you have, staying with you until the process is complete and you are satisfied. They always send. a follow up email that includes the information discussed in the phone call.
MARK T.
I am a dedicated psychotherapist who has been in practice for over 35 years and has tried several programs. TherapyNotes by far is the best program I have ever used. The staff and their dedication to excellence make a difference. Whenever I run across a problem, the staff is always there to help and guide and solve any problems that arise. I feel secure using the program.
Heather H.
Had supportive and timely response from customer care regarding questions I had and what I thought was an issue. This has made me thankful for signing up for the company's services versus Simple Practice! Having a good experience so far, thank you TherapyNotes!
Karin C.
This system makes note writing easy and keeps my practice organized with support for notes, scheduing, intake paperwork, clinical questinnaires, reminders for appointments sent automatically to patients, and billing. Customer support is outstanding. When I need something, I call and get friendly, US-based support with no hold times even on a Sunday. The only improvements I could suggest so far would be to make an app and to allow forms we create to be signable without the patient having to download and then upload again. Also when uploading documents to a record, a "scan" feature for the phone would save time and provide higher quality results. This could be included in the app!
