TherapyNotes, LLCReviews of therapynotes.com

I have reached out to TherapyNotes staff several times as I set up private practice. I have been able to speak with someone promptly, and they are always knowledgeable, extremely helpful, and friendly.

Therapy Notes Customer Service is Top Noch!!! There is always a real person to help with real answers that work. A far cry from our last EHR system.

Representative listened empathically and did her best to try to help.

Very user-friendly platform with excellent customer services. Calls to support are always met with a prompt response with clear and helpful information.

I appreciate the quick and helpful assistance I receive from TherapyNotes customer support.

Great experience for my first time contacting customer support. I had two questions, one was to find out when my 30 day trial period ends and the second was assistance with one of my clients who (for the past two sessions) reports he was not receiving the telehealth link. The customer support individual, Rebecca, assisted with both questions, promptly, efficiently, and pleasantly. Rebecca stayed on the line and guided me to where I could go to resend my URL to my client for the purposes of logging into his/her portal to find the telehealth link. She also assisted by directing me to where I could send an example email to myself to see what the client should be viewing in his/her email once they receive the reminder emails. It was all very helpful.

I have been using Therapynotes for five years and could not, and would not, run my practice without it! Today I called customer support for an issue that felt overwhelming to me, but I received fast, friendly, and helpful service that took care of the problem in just a few minutes. This is the kind of support I'm used to from Therapynotes, but it still made my day!

Every time I have a question and I reach out my questions are answered quickly. The answers are very helpful and offer step by step instructions.