Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Alma H.
TherapyNotes customer service is very helpful and knowledgable. I enjoy speaking with them and they always send a follow up email about what they help me resolve. Truly exceptional!
Reply from TherapyNotes, LLCFeb 18, 2022
Alma - Thank you so much for your review! We really appreciate the kind words!
Anonymous
I have just started using therapy notes and have been very impressed with the customer service and the platform. They work hard every day to take in suggestions to cater to the needs of therapists. Their customer service is quick, friendly, professional, and eager to help. Highly recommend!
Reply from TherapyNotes, LLCFeb 18, 2022
Thank you for your detailed review! We appreciate all of your suggestions and feedback!
Nobility W.
ERA’s can be complex and our wonderful rep (Jessica L) walked us through a situation within a matter of minutes and her explanation was simple and direct. The recap email was incredibly helpful as well. We love using TherapyNotes!
Reply from TherapyNotes, LLCFeb 18, 2022
Thank you for your review! We are happy to hear that our Enrollment Team was able to help!
Green_Emeralds
I chose TherapyNotes as my EHR after a friend highly recommended them. Two years later, I am very glad I did. Their customer service is a 10 out of 10. They are quick, responsive, efficient, and friendly. I don't know how they screen to hire customer service reps, but they are doing a great job. TherapyNotes doesn't always have the latest features (like taking forever to get customizable forms), but it is worth waiting for features to get stress-free customer service. My only word of warning is not to hire the billing company TherapyNotes recommends. The billing company's customer service is a 1 out of 10.
Reply from TherapyNotes, LLCFeb 18, 2022
Thank you for the great review! TherapyNotes partners with a number of billing service providers. Please relay your feedback to TherapyNotes about the billing partner you were working with. We use customer feedback to ensure all customers are happy with the billers we pair them with.
Cynthia C.
Therapy Notes is a great system. Very user friendly and customer service is very helpful. The wait time for customer service is a little long. However, ocnce you have been helped they will send you an email with the details of your issue and how to solve it - for future reference. They are making updates and changes to make the system easier and more efficient. I would highly recommend.
Reply from TherapyNotes, LLCFeb 18, 2022
Cynthia - Thank you for your detailed review! Our Success Team works hard to provide the best support possible, and we are happy to hear we hit the mark for you! Thank you!
Florence
I contacted TherapyNotes regarding procedure for accepting CC payments and getting set up. I was fortunate to speak with Bianca B. who was not only pleasant but was also informative. She sent information requested immediately to us. She is the ideal CSR! It was indeed a pleasure speaking with her! Our practice is new to TherapyNotes and if Bianca B. is an example of what to expect from their customer service department, I truly look forward to a great working relationship.
Reply from TherapyNotes, LLCFeb 18, 2022
Florence - We really appreciate your review! We are so happy to hear that Bianca provided you with such outstanding support! We think she is great too! We look forward to working with you!
Michael Cascio, MS, M.
Was able to quickly analyze the problem I wasw having with a insurance company's issues, change the process of interfacing with them, and provided patience and reassurance. Hard to find customer service like this today.
Reply from TherapyNotes, LLCFeb 18, 2022
Michael - Thank you for your review! We are happy to hear that our Success Team was able to help!
LCMHC in N.
TherapyNotes’ support team is incredibly knowledgeable, very patient, and always willing to help with any issue I’ve encountered while using their system.
Reply from TherapyNotes, LLCFeb 18, 2022
Thank you so much for your review!
