JM
Quick efficient feedback.
Quick efficient feedback.
Reply from TherapyNotes, LLCOct 15, 2020
Thank you for your review!

Excellent
Based on 3,113 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
JM
Quick efficient feedback.
Reply from TherapyNotes, LLCOct 15, 2020
Thank you for your review!
Kelly H.
It is so great to have a team behind you and that's what Therapy Notes is for me. They answer the phone and work with you to figure out solutions to whatever issue you may be having. I have called twice over the last few days, due to issues I was having (user error on my part). Yvonne was wonderful in answering my questions and trouble shooting. She helped me figure out the problem and how to fix it. She was very kind and supportive. Whenever I have called, the team always is supportive. It's nice to speak to a live person and feel supported. Thank you Therapy Notes, keep up the great work. And I love the social media posts.
Reply from TherapyNotes, LLCOct 15, 2020
Kelly - We really appreciate your detailed review! We work hard to provide the best support possible to our users. We are happy to hear that you feel supported! Thank you!
Norine G.
Always excellent and professional customer service and technical support from Therapy Notes!
Reply from TherapyNotes, LLCOct 15, 2020
Norine - Thank you so much for your review! We are happy to hear that you feel supported!
D. H.
Whenever I have a technical problem, I call TherapyNotes and get a real live person who is helpful and knowledgeable. I use TherapyNotes for my own private practice as well as with a large group practice I belong to and support is quite helpful in both instances.
Reply from TherapyNotes, LLCOct 15, 2020
Thank you for your review! We are so happy to hear that TherapyNotes is working well for both of your practices!
Stephanie M.
Customer Service is always impeccable!
Reply from TherapyNotes, LLCOct 15, 2020
Stephanie - We really appreciate your review!
Kevin W.
Cierra was very helpful and patient. She made the process easy for me!
Reply from TherapyNotes, LLCOct 15, 2020
Kevin - Thank you so much for your review!
Molli
Therapy Notes is a good program. It works well for our office of 30-some providers.
Reply from TherapyNotes, LLCOct 15, 2020
Molli - Thank you so much for your review! We are happy to hear that TherapyNotes is a good fit for your practice!
Julie C.
I started a new practice about two months ago. I've called TherapyNotes several times with questions, and been pleasantly surprised each time to find I get ahold of a real person right away or with just a few minutes wait, and that person is patient and well informed. The last time I called the customer service representative stayed on the phone with me for 45 minutes and helped me amend several insurance claims I had filed incorrectly. It's the best money I spend in my practice.
Reply from TherapyNotes, LLCOct 15, 2020
Julia - We really appreciate your review! We are so happy to hear that you are loving TherapyNotes!