Average
Based on 256 reviews
The Real Leather Co.3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to bring timeless style, premium craft, and smart design to professionals. We offer minimalist luxury goods that match discerning tastes.
The Real Leather Co. (therealleathercompany.com) has 256 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
256 approved reviews, newest moderated first
Darryl S.
The Western is a Very nice Backpack. Delivery was time was great considering the origin and destination. Bought this for my son to use at college. It looks like it will last a lifetime. Large enough for his laptop and any other items he will need during the day.
Reply from The Real Leather Co.Jul 26, 2024
Hi Darryl, Thank you for the fantastic feedback! We hope your son enjoys using it throughout his studies.
Anthony Y.
I had a problem with a recently purchased product from The Real Leather Company and reached out to their Customer Support Center using the company link. To my surprise, I was contacted that same day. The Representative (Liz) was very prompt and thorough in all the communications and the issue was satisfactorily resolved in a very short period of time. There is no question in my mind The Real Leather Company stands behind their product and after this experience, I will not hesitate to purchase from them again.
Reply from The Real Leather Co.Jul 26, 2024
Hi Anthony, Thank you so much for sharing your experience! We're thrilled to hear that our Customer Support team were able to resolve your issue quickly and effectively. Your satisfaction is our top priority, and it’s wonderful to know that our commitment to standing behind our products has earned your trust.
FANTA T.
My order was processed quickly & product received 10 days. I was disappointed in the additional charge for shipping 30.00 CDN, since, they claim to not ship to Vancouver BC & it was out of their delivery/shipping area. So, I agreed to the extra charges. So, then 3 weeks after I received my bag, I got a BILL from FEDEX for an additional 18.00 to charge me for duty fees. Now I am in a dispute with FEDEX. I sent a copy of my invoice from the Real Leather Co, ( which I now find out the bag came direct from somewhere in China - not Texas USA) showing that I had already paid the extra. Now I am waiting on FEDEX reply.
Reply from The Real Leather Co.Jul 19, 2024
Hi Fanta, Thank you for your valuable feedback. We wish to clarify that, in accordance with our Shipping Policy, we are not liable for any international customs or tax fees upon the arrival of the shipment in your country. The fee remitted pertains exclusively to the shipping cost for the delivery address and does not encompass any import taxes. As a dedicated eCommerce enterprise, we maintain collaborative relationships with numerous skilled artisans and manufacturers on a global scale. Our range of bags is meticulously crafted in various locations, including the United States, the United Kingdom, India, Thailand, and other select countries.
William V.
I bought a bag from The Real Leather Company a while back. I really loved the design and convenience. When I had a minor issue with it, the company stood behind their product even though it was no longer under warranty. Liz and the others in Customer Service were kind and receptive. Would I buy another product from The Real Leather Company? I plan on it.
Reply from The Real Leather Co.Jul 17, 2024
Hi William, Thank you for sharing your positive experience with us. It's wonderful to hear that you loved the design and convenience of your bag.
Wendy F.
Fantastic styles and product quality. We had a couple questions prior to purchase and submitted via email. Customer service was very responsive. It’s so nice to have a company that checks off all the boxes: style, quality and customer service.
Reply from The Real Leather Co.Jul 15, 2024
Hi Wendy, Thank you so much for your kind words! We're thrilled to hear that you love our styles and product quality. Providing excellent customer service is very important to us, so we're glad to hear that your questions were answered promptly. We appreciate your feedback and look forward to serving you again in the future!
Jim V.
Received dopp bag today. Very nice quality. This company very good to deal with. I had a minor address problem which Rigelle resolved quickly. Look forward to ordering from them again . Jim V
Reply from The Real Leather Co.Jul 9, 2024
Hi Jim, Thank you so much for taking the time to leave your lovely feedback. We are glad to hear that you love your bag!
kim E.
The customer service representative, Liz, was very helpful and friendly while assisting me with my return. I appreciate her support
Reply from The Real Leather Co.Jul 4, 2024
Hi Kim, Thank you for your kind feedback!
Mark B.
Two zippers failed in just under two years on a $200+ bag. One lost a tooth and the other has a tooth that engages but separates with movement. Now the bag comes open and contents spill out. Just terrible.
Reply from The Real Leather Co.Jul 5, 2024
Hi Mark, Thank you for submitting your feedback. We regret to learn that the zipper of your bag has developed an issue. We are sorry to see you did not contact us directly to try to resolve the issue together. It is important to note that the bag has been in use for more than 2 years, and this is well past our current guarantee period. Thank you for your understanding.
