Thermaltake TechnologyReviews of thermaltake.com

Bought a Level 20 MT in December. Built my system in January but had issues with noisy case fans. Emailed TT on January 29th and despite being ignored for weeks at a time, multiple emails and promises I still have had no help at all. Case quality appears good, sadly the customer service is not so good. Would buy another brand next time.

I must say I am very surprised to read the poor reviews on here, most of which seem to be during the past few months of the Covid crisis so that may explain it. That has not been my experience, infact If I could leave higher than 5 stars I would. First time I had an issue with my Thermaltake product their forum team gave me the best after sales customer support I have ever had from a company. They really did bend over backwards to help me, and are a credit to the PC Industry during these very difficult times. Give your forum team a huge pat on the back and a wage rise, they deserve it!!! The design of my Core P5 TG Ti case is very clever indeed, every component placement and design feature has been carefully thought about, not an easy case to put together, but a very enjoyable build as you can put your own twist on it. They are not a budget case, but you certainly get what you pay for. Worth every last penny!! No regrets, and will certainly be using TT for many years to come. I purchased the case in the UK, and as you will see from my last review on trustpilot the service was not very good from the company I purchased from. But I am smiling like the Joker on laughing gas after dealing directly with Thermaltake. Thanks Guys, you have restored my faith in customer service 👍👍

I was buy thermaltake cabinate for my pc this year I was trust on thermaltake Because I was got best review from other people's but my experience with thermaltake is very bad because my cabinate is not working properly since purchase. And when I tested it to thermaltake service center they says it is ok from every angle that's the reason I m not satisfied from thermaltake i was switched from cooler master to thermaltake but now I m realised cooler master better then thermaltake. Please do not purchase thermaltake

I bought their rather expensive Thermaltake Core V71 TG and the product was great initially, but eventually I broke the plastic tab that holds the glass panel in place. What would have been an easy fix turned into a permanently broken case, because Thermaltake support is completely non-existent. I tried using their online form, and later their email, no response after a month. From what I've read this is not an isolated case.

bought a $300 platinum 80+ power supply off them and it came with a loud squealing noise whenever it turned on, recently caused my $1200 graphics card to start having coil whine and my mobo is also really damaged by the power supply. Basically I can hear the noise from a room away and its very high pitched. Whole $5000 PC has been affected by this terrible power supply and their support doesn't care. Don't buy off them

købte et sprit nyt Thermaltake Level 20 MT ARGB - Midi Tower gennem Compumail.dk. Jeg får det hjem og får samlet min nye computer, ved første opstart smelter ledninger til det indbyggede RBG lys. skriver med det samme ind til Compumail.dk, og de skriver at det skal sendes ind og det vil være en behandlings tid på ca 4-5uger, som er Thermaltake's procedure. vælger så at skrive direkte til Thermaltake, for jeg mener ikke det kan være rigtig at et sprit nyt kabinet skal smelte ledninger ( og nej det kan ikke samles forkert), så der må jo tydligvis være en fabriksfejl. Men jeg hører ikke noget fra dem når jeg skriver direkte til deres support mail eller når jeg udfylder der onlineformular!! så alt i alt et SKOD produkt og firma, der åbenbart ikke gider at udvise kundeservice!

I thought I was buying from a reputable company when I placed an order from them clearly that trust was misplaced. Attempted to call support just got sent to a voicemail. Spent nearly double the shipping on my item expecting it to arrive by a set day. Three days later the package is still sitting in their warehouse because they cant seem to get it to ups. Why pay for 1 day shipping if they dont GIVE THE SHIPPING COMPANY THE BOX! Really if I would have known this before I ordered I wouldnt have paid so much more for shipping and would have gone ground clearly would have been the same speed.

Ho contattato l'assistenza tramite il canale facebook, che si è preoccupata di spedirmi il pezzo tre volte, oltre alla gentilezza e alla disponibilità dimostrata nei miei confronti, mi è venuta incontro quando non avevo nessuna alternativa, il front panel poteva averlo solo la casa madre, mi è stato spedito senza chiedere un euro, nonostante io avessi precisato che volevo pagare, assolutamente, mi sono stati dietro nonostante fossi petulante con i messaggi e hanno sempre dimostrato pazienza, e la buona volontà di giungere a una soluzione, Ho potuto trovare una sicurezza che le altre volte non ho avuto e lussi che non mi sono mai stati concessi, alla fine senza volere nulla in cambio, nemmeno il precedente front panel, mi è stato detto: grazie di utilizzare Thermaltake. Grazie dell'impegno che ci avete messo per risolvere il mio problema.