The RTA StoreReviews of thertastore.com

Sherry was a big help, patient, and a pleasure to work with. She was creative with our unique kitchen parameters and quirks. We are so happy with our design!

All staff where helpful and knowledgeable When we had a problem it has address right away

I was so excited to order my cabinets from The RTA Store. I paid for their design service and received good support from the assigned designer. However, once my order was placed in early November, it all went awry. My cabinets were supposed to arrive by November 18. Some of them arrived near then, the rest didn't show up until just before Christmas (6 weeks late!) and then, we were missing parts! Those parts weren't delivered until January. I spent HOURS corresponding with their customer support team and much frustration. To their credit, the support team was very professional, but it was a horrible experience overall. I will not be ordering from them again.

First of, the customer service is on another level. Anytime I have a question or concern, their whole team are on it, they create an email thread and everyone’s on it and they resolve every issue I have together. That is my favorite part. I am very appreciative of them

the company worked with me so patiently from start to finish! They replaced 3 items where the paint had dripped or where it had been chipped. The replacements were quick and effortless on my part. This company took a massive amount of stress off my shoulders and I would definitely recommend!

We did our kitchen in 2016 and priced local lumber company with 34 cabinets. Was $16,000. Lowe's was $15,900. Deb read up on this company. Same exact cabinets shipped to us $5,900 and change. But hold on before you do a somersault, Deb and I put them together one at a time because we wanted to for the savings over two or three weekends and they were done. After I put nailors on top and lined up with bottoms, then we sheetrocked. Soft close drawers and doors. One of the 36" drawer fronts was drilled wrong they replaced immediately if not sooner. Zoom up to three weeks ago or maybe four the back rear plastic brackets both broke so drawer fell into bottom. No damage done, it happened when I was pulling drawer open so I caught it unloaded it. Released sliders removed. In touch with RTA Store they replaced immediately couldn't be more happy with these people. But I did ask if there was anything heavier? No. Did some digging, Blum Corporation offers Tandem Dowel Mounts supplied by Cabinet Parts Inc these are double the thickness really heavy duty. Which I bought 6 of, after buying steel and RTAs 6 supplied free which I still have no complaints. Eighteen mounts now in my possession. Blum BA295.6410 is the part number. My concern is I brought this up to customer services to show that the original plastic brackets after 9 years failed. Just sounding the alarm if this is a trend a away to stop the bleeding. I am a solutions guy not a blood guy, passing on info for the next person. If we happened to do another kitchen guess who we would be calling? RTA Store.com, we are a fan, for a little work gluing, screwing, brads in hidden areas.. How can you leave $10,000 on the table? It's only time, I have now to the finish line whenever that arrives.

We absolutely love using RTA for all of our cabinets. Christine has been amazing to work with on each of the projects we've done. She goes above and beyond for us every time to make sure we get everything we need. We honestly shop at RTA because of Christine. If she wouldn't have taken the time with us when we needed help we would have gone somewhere else. That is how great of service she gives, and then the shipping crew are also so kind and helpful. If you're looking for beautiful cabinets at amazing prices you have come to the right place! Ask for Christine, and I promise you will get top notch service from beginning to end and have beautiful custom cabinets!

The cabinet colors are beautiful. Some of the grooves were not cut correctly. Therefore some of the cabinet walls and backs did not go in easy or fit well. This caused some of the cabinet boxes to be out of square and caused other pieces not to fit accurately. The directions that were provided online did not necessarily match the products that we received. For the designer piece, I feel like sometimes the designer did not follow what I was asking for, which ended with us receiving a design we were not 100% happy with under the free revisions. We settled for the final design. The design instructions not cover some of the items for design elements.