Reply from The Vegan Superhero AcademyJun 28, 2022
I’m sorry to anyone who reads Danielle’s fabricated review or our response. There are nearly 200 other REAL reviews of the Vegan Superhero Academy from REAL clients that you can read if you are interested in learning more about our coaching program. But if you are in the mood for some drama, then grab a bowl of popcorn and enjoy ;)
Just to be clear, Danielle never joined our program and has never interacted with our Vegan Superhero Academy community. She had a call my sister, Elke, on February 4th, 2022 at 4 pm EST to discuss her vegan fitness goals and decide if this program was the right fit for her. She is posting a fabricated review of a program she never joined. She has no knowledge of the Vegan Superhero Academy or experience working with our team.
We got some weird vibes from Danielle in our first conversations via text, but we gave her the benefit of the doubt and wanted to see if we could help her so we scheduled a phone call. Since we weren’t sure how our call with her was going to go, we decided to record our phone call just in case something happened. We had no idea how terrible this call (or her nasty comments afterward) would be.
Here is the full length recorded call between Danielle and Elke: https://drive.google.com/file/d/1EWyZ6rUEM--t5_lHk_jwEiTzpgcnIBU-/view?usp=sharing
If you don’t want to listen to the audio file, you can read the transcription here: https://docs.google.com/document/d/1E13dp3mK7Tx0YyJHlZxqEtG8TJ_TMRjf/edit?usp=sharing&ouid=101966782085948400805&rtpof=true&sd=true
As the recording and following analysis will show, Danielle is not being truthful.
Prior to her call with Danielle, Elke had already been on our team for almost a full year and had taken a total of 553 calls. Out of those 553 calls she has never received any negative comments or complaints. And she hasn’t received any other negative comments or complaints in the hundreds of calls since then.
Just a couple minutes after she got off a call with Danielle, I got on a call with Elke and she was in tears. She felt disrespected and belittled. My sister is one of the sweetest, most loving people I’ve ever known. I could not believe how Danielle treated her.
Miss California USA 2022 was crowned on Sunday, June 5, 2022, just a few weeks before Danielle posted this review. Given the fact that Danielle is just now posting a fabricated review for a program that she never joined nearly 5 months after a 16-minute phone conversation that she had with a member of our team, I don’t think the timing is a coincidence.
It would appear that after she didn't make the top 15 at Miss California USA 2022, she's aiming to hurt a business that refused to coach her.
In fact, Danielle alluded to this in her review by saying, “I then paid a subscription with a different monthly program and told Anders how disappointing it was since I was running in Miss California USA and did not receive the support I needed.”
After listening to our call with her or reading the transcript, it is apparent that Danielle never got on the call with the intention of working with us (she told Elke that she had already joined another program) and even if she did want to work with us, we wouldn’t have offered her a spot in our program based on her attitude.
Even after being defeated, Danielle still clings to the idea that we missed out on a “HUGE opportunity” by not coaching her because she was making a run for Miss California USA 2022. We don’t care. We care about people with good hearts. Not the spotlight. And definitely not rude, deceitful people.
Okay, let’s unpack Danielle’s many lies and half-truths. I will be referring to the above phone call recording with captions and timestamps.
EXAMPLE ONE: Danielle said in her review: “I scheduled a call, was canceled through messenger without agreeing to cancel.”
We canceled her call because she didn’t respond to us. When I asked Danielle about a response that she put in her application to the Vegan Superhero Academy, she mentioned that she would not be able to pay for our services until the first week of February 2022. We love to help people, but we also run a business and it doesn’t make sense to hop on calls to discuss a program with people who aren’t in a position to pay for it. That’s how all businesses work.
I then asked her when she would be available to speak during the first week of February 2022 so she could submit payment for our services if we both decided it was a good fit for her. She read my message and ignored me for over 3 days. Because I hadn’t heard from Danielle in over 3 days, I canceled our call and reached out to her to let her know why. I also asked Danielle to let me know when she was available in early February if she wanted to reschedule. She responded by thanking me and saying that she could make Thursday or Friday of that week work for her schedule.
Here is a screenshot of this text exchange and Danielle’s reschedule confirmation: https://drive.google.com/file/d/1otReWXYE7pjIdWq_0RvSNHqntzyhjWDW/view?usp=sharing
EXAMPLE TWO: Danielle said in her review: “She boasted having less than 1,000 clients in 5 years or so, and they seem to use good reviews to back up this phony attitude. It's bordering on fraud/scam to waste people's time, energy and resources for personal gain.”
We are very proud of the amount of lives we have changed through our coaching program but we never boasted about this. Danielle was actually the one who asked Elke how many clients we have worked with.
Danielle (12:09): How many c-, uh, clients do you guys have? Is this, like, new or …
Elke (12:15): This is not new. We've been around since, uh, 2017 and we've coached over 850 vegans.
Danielle (12:15): Okay, I see.
Furthermore, Danielle had no intention of joining our program when she hopped on the call. She told Elke towards the end of the conversation, “I've already paid a subscription to another service and so it's too late for me to go back on that.”
Here’s that part in the conversation:
Elke (21:58): Okay, gotcha. So, are, is there anything else that I can do for you or, or how can, how can I help you, how can I show up for you right now?
Danielle (22:11): Um, I'm really sad that if the, another young woman was following in my footsteps, if they met with this experience and you're not being, like, genuine and personable with everyone. You're saying they need to script, then I told Anders that I'm running for Miss USA and I think this is a really big disappointment because he postponed it and now I've already paid a subscription to another service and so it's too late for me to go back on that.
Elke (22:41): Okay.
Danielle hopped on this call with the intention of livestreaming the conversation to some audience and wasting Elke’s time while belittling her and our program.
With this in mind, here’s Danielle’s statement again: “It's bordering on fraud/scam to waste people's time, energy and resources for personal gain.”
Danielle, maybe you should read that statement again.
EXAMPLE THREE: Danielle said in her review: “I was told by the trainer that I seemed distracted and asked repeatedly if I was okay and that she couldn't hear me at all on the call even though she replied to what I said after making those jokes and was rudely asked to reschedule and had to ask her to please give me the information I needed since I already rescheduled and trying to ignore the awkward/rude set up of the call.”
Danielle was completely distracted during this call. If you listen to the audio file, you can hear how Elke is trying to get to know Danielle while Danielle is rude, distracted, evasive, and barely seems interested in the conversation. And Danielle admitted to livestreaming this conversation to some audience which demonstrates her true intentions and makes it clear just how disengaged she was.
Elke (06:28): Okay. Cool. So did you grow up there or did you end up moving there?
Danielle (06:34): Uh, so so, doesn't matter.
Elke (06:38): Oh, I was just curious. (laughs) Not, is everything all right?
Danielle (06:44): Yeah.
Elke (06:45): Okay, cool. I just saw you keep looking somewhere else, so I wasn't sure if there was anybody around you or anything. Cool. Well, I'm curious, though, I see that you are a student. What do you study?
Danielle (06:57): Oh, I study a few things, but, yeah. I was just curious about the program, like how much is it?
EXAMPLE FOUR: Danielle said in her review: “She also seemed to last minute join the call as she was sitting in the attic in the dark with no lighting so it all seemed very negligent.”
Elke was visiting our Dad’s house in New Jersey during the time of Danielle’s call. His house is currently under construction and the electrical work is still underway. There was plenty of natural light coming in from the windows, but that doesn’t even matter. Elke showed up fully prepared, unlike Danielle who didn’t know the first thing about how our program works and joined late. And as Danielle has publicly shared, she was livestreaming the conversation to some audience, which is the epitome of being “negligent” and disengaged.
We’re sorry the lighting wasn’t perfect for your livestream, Danielle. And by the way, livestreaming a private conversation without consent is illegal in California. You literally confessed to a crime in your review.
EXAMPLE FIVE: Danielle said in her review: “Anders apologized to me and referred me to different vegan programs and I feel that companies like this support the vegan elitism that is very unhealthy, unproductive and toxic for people who have non vegan family and friends.”
Notice the word choice here: “vegan elitism.” Based on her review and how she conducted herself on the call (and her secret livestream), Danielle appears to have some sort of resentment towards vegans.
On the contrary, we are very welcoming of people who want to become fully plant-based and vegan with our nutritional guidance. In fact, we have worked with over a hundred brand new vegans who went vegan through our program and there are dozens of 5-star reviews from such clients on this site.
Second of all, I did apologize at the time because I really care about helping people and I would never want anyone to feel as though we have wronged them in any type of way. This was before I listened to the call recording, which completely changed my perspective.
I then proceeded to ask Danielle if she would like recommendations for other vegan coaches. Danielle said yes and then thanked me for pointing her in another direction. She also removed the nasty message that she sent me after her call with Elke.
Screenshot 1: https://drive.google.com/file/d/1DhBoXWyeC3XnIHKUhDFFtq-tVl4DqvGp/view?usp=sharing
Screenshot 2:
https://drive.google.com/file/d/1yVylN0oSVs41zn11X6vjnjxuJoi4heA0/view?usp=sharing
EXAMPLE SIX: Danielle said in her review: “So, bottom line, be ready to pay on the call or don't schedule one, there's no 1on1 support as it was explained to me through this monthly subscription and everything had a different structure than I initially expected and I had to pry for information which was very uncomfortable, probably Anders will not be on the call and they will not be upfront about the price without you passing their "interview", I had to ask many times what the price was and passionately express how discouraging it was that she was basically ignoring me.”
There are a lot of lies to unpack here. For one, we only provide a 1-on-1 coaching program and have never had a monthly subscription. This is abundantly clear by simply reading a few lines on our coaching website. Danielle showed up to the call with zero clue about how our program works despite us sending her plenty of materials ahead of time to explain exactly how our program works. She didn’t even take one minute to review a single page of information. She only hopped on the call to waste our time and play some sort of perverted game with her live audience.
Danielle (08:20): Um, just how does the program work.
Elke (08:23): Yeah, totally. And were you able to go through some of those review materials that we sent over also?
Danielle (08:29): I don't think so. I don't think I was able to if it was a packet or a pdf, I wasn't able to that.
Here is proof that we sent this information to her: https://drive.google.com/file/d/1kg8kyKrtkUq_yLg4ia-Yd1HjibR1vzgd/view?usp=sharing
For two, even though I am the co-founder of this business, I take as many calls as my schedule allows. The call time that Danielle chose conflicted with another call on my schedule so I delegated the call to my sister Elke. Elke is extremely capable (she’s honestly better at helping people over the phone than I am at this point) and has helped hundreds of people over the past 17 months through her work at the Vegan Superhero Academy. When I delegate a call to another member of my team, I make it very clear to the person who scheduled the call, just like I did with Danielle. Danielle confirmed this by saying, “Thank you Anders!” The above screenshot shows her response.
For three, we are a completely customized program. Every detail of our coaching is tailored to each unique client. We have a team of a dozen coaches with a wide array of different backgrounds and areas of expertise. That’s why we ask people to bring their questions to our calls. That’s also why we schedule these conversations in the first place. We can’t give you a price until we know exactly what you need. What are your goals? How can we help you? What is your schedule, food/exercise preferences, training experience, etc? These are all questions that we need to understand to know what is right for each person.
Danielle did not hop on the call to have a conversation. She hopped on the call with the intention of being rude and demanding answers. As such, Elke had no opportunity to understand what she needed.
EXAMPLE SEVEN: You said “I wanted to switch over to and give air time with Miss USA and my platform. Big bummer.”
Danielle, this is not a big bummer. In fact, we obviously dodged a bullet by not working with you. I’m very proud of how my sister Elke showed up to your call, especially given how you treated her. You showed your true colors and I feel sorry for you. You owe our sister an apology that I know will never come.
To everyone reading this, I hope you enjoyed some popcorn while reading this craziness.
Now please go read a REAL review from a REAL client if you are truly interested in the Vegan Superhero Academy. We’d love to help you!
Either way, I hope you have an amazing rest of your day!
With gratitude,
Anders
