The VetsReviews of thevets.com

The Vets are unprofessional and dishonest. They advertised a $135 discount, admitted their billing mistake, then ignored me for months and never issued the refund. The vet visit itself was sloppy—no weighing, wrong records, ignored my concerns, and no follow-up on the prescribed medication. A complete waste of money and time.

I scheduled an appointment with The Vets and had an awful experience start to finish. The website promised a $135 first visit discount which the provider subsequently did not include. When contacted, customer service acknowledged their mistake and promised it would be resolved shortly, then proceeded to waste my time for months without any refund. Eventually they stopped responding entirely and never refunded my money. On top of that, the vet service itself was among the worst I have experienced. They did not even attempt to weigh him and just asked me what I thought for his health chart, mislabeled him as not microchipped when they didn’t even ask me, did nothing and said nothing about the health concerns I raised, and then proceeded to never follow up about the anti anxiety medication prescription they spoke to me about, even though I sent texts after to check. An absolute embarrassment of a company, and I would never use them or recommend them in my life.

Well...the company could improve by being a decent group and forewarning customers they were going out of business and giving us access to our pet records. I need my records for my animals now, but don't have access to them, no phone working on their end and no email reply. How truly disappointing especially after paying high prices for my pet care. People like this should really be ashamed of themselves. And they don't even make mention of it on their site.

Was a good experience at first and awesome vets! I signed a wellness membership and pay $110/ month. They stopped filling prescriptions and have no customer service number / way of contacting them. I can't make appointments which was the reason for the membership. I changed my card so they cannot keep charging / scamming me and filed disputes.

I was using BetterVets and loved my cat's doctor. Then, I got an email telling me they had merged with this company. When my cat was due for her yearly exam I scheduled an appointment about two months ahead. My vet was no longer with them, which made me sad, but I was ok with it. About a week before, my appointment was confirmed. Then the next day, I got a text telling me they didn't come to Center City Philly. Are you kidding me? They had the information all along and they just figured it out? If Better Vet could come here, why can't this Group?

Please please don’t waste your money on this site. They want me to continue to pay for my dog and my dog passed away! I get it if my dog was still alive they will send you a condolences. That means nothing and still continues to charge me for my dead dog. It’s not even worth it. They really don’t do anything . It’s a waste of money. They get one star only because they require it🤷‍♀️ From 0 to 10 there’s zero!

Was told it would be $150 to get a blob of earwax out of my dog's ear. It ended up being $495 and NO ONE mentioned the price increase until they asked me for my card information. They were here 10 minutes at most. FURIOUS!!! DO NOT USE THEM!!

This company is disingenuous and manipulative. Lied to me about what I was agreeing to, customer service says they’ll have a supervisor reach out, never happens, emails get ignored. This is not a reflection of the actual vet and vet tech that comes to help your animal - this is strictly in regard to the structure of this company and “customer care”. Will never recommend this to any pet parents! Please exhaust all other options before getting involved with this garbage company.