The Violet VixenReviews of thevioletvixen.com

I love this store so much! I bought a corset for an event I had. I was nervous that it wouldn’t make it in time so I emailed them and they rushed my order at no extra charge. The chick I talked to was so nice and even followed up to make sure everything worked out with the fit. The corset is gorgeous and very well made. This is my new go-to for corsets.

worst experience ever. Order never arrived. No response to emails. I finally opened a paypal dispute, which is ongoing now. They immediately gave a tracking number in response to paypal and claimed it's on the way, but never actually mailed the package. I am still pursuing this claim as we speak. The company is a total scam.

I first made an order last December, for three purses. I was immediately told that one was actually out of stock but the gave me a credit worth more than the bag, so ok. I order a few more purses. Then I'm told that a second of the original order is also out of stock but that it will be back in production soon. Eh. I have now contacted them over ten times and they have stopped returning my messages. The customer service person told me I was "cynical because the way the world has gotten" because I asked for a hard date to expect that bag and said I was disappointed. Goodbye, $70. Edit: There has been a reply that I was completely refunded; this is untrue. I just checked my bank statements going back for months, and there is no money refunded into my account.

I have used this company for years. Their shipping estimates are a bit off. As everything is handmade it takes up to 2 weeks to make and can take 10 days to get to your house. It's worth the wait. I love the amazing quality and how beautiful their products make me feel.

I’ve ordered the midnight overbust as it was onsale January 10,2018. Immediately I got a “tracking order” ID that the entire time was NOT updated and said “awaiting fulfillment.” After the 25-30 day wait,I emailed them on February 21,2018 indicating my complaint about how long I’ve been waiting and without any tracking information updates. I asked when I will be receiving and if not,to refund my money back. A woman named “Eve” emails me back saying “she will check on that and that maybe from the shipment that was lost,and had to be re-manufactured” and to LET ME KNOW what she finds out. I messaged back 3 days later saying “I want my money back and to expect it back into my account as they have failed at almost everything.” Eve replies: “ That’s ok. I’m known for other things,too. Unfortunately,we cannot cancel after the initial 24 hour cancellation period,as your order is sent to manufacturing. I haven’t heard back yet but my guess is that it will ship either the end of this week or beginning of next week. I’m very sorry for the wait!” In total I’ve paid 110$ and I live in Canada. I don’t have the mental ability to even try to education this “person” as a business,I shouldn’t have to wait because I’m right and if you messed up,give me my $&@! money back! SCAMMERS!!

I placed an order during a 50% off sale and they informed me 3 weeks later that one of my items was out of stock( while they were still listing it online and it was still purchasable). They said I couldn't get a full refund because one dress was ready and they wouldn't honor the 50% deal on any other items and they would only refund the amount I paid for the dress during the sale which wasn't enough to buy ANY comprable dresses after the sale ended. The one and only person working customer service is rude from the start and lies to make you go away. She swore my dress wouldn't ship before Christmas and when I threatened to dispute the charge with my card company she got the order out the very next day. Do not waste your money with this awful company. You can buy the exact same clothes anywhere else, I've found the same dress I bought from them on numerous other websites. Plus the quality of the one dress I did receive was terrible.

Purchased a corset as a gift for Xmas. She went to put it on for the first time and the cheap clasp broke. They only cover item for 21 days (takes longer to make) so out the entire cost. Shop elsewhere that has a better return policy or at least repair there cheaply made corsets

Ordered a corset and a pair of shoes September 3rd from the website. On the website it said, that the order would be shipped in 10-16 working days. Now it has been more than a month since I ordered, and I asked to get my order cancelled as there is no way I can get the items to Denmark in time for my event. The shop has not contacted me to inform me of the significant delay and their only answer is, that I can not get a refund. They haven't given me a date for when they expect my order to be shipped either. I am so disappointed. Bad service, wrong information on the website, no contacting customers to inform them, and no trying to make it right in any way. Line, Denmark