The Walking Company Reviews | Read Customer Reviews of thewalkingcompany.com

The Walking Company Reviews | Read Customer Reviews of thewalkingcompany.com

The Walking Company reviews

243 approved reviews, newest moderated first

Sandra H.
Dec 31, 2025
Mosey on!
I ordered the Mosey short boot..NOT worth the original $90. price OR the before Christmas "sale" price of.$74. They're now about $ 60!! The boot is well constructed made of suede. The lining is NOT shearling, but some poor-quality fake "fur". There is shearling covering the foot insert. It is supportive at this point. The boot IS short..barely covers the ankle! I would not buy these again.! They should sell for around $40.dollars!
Reply from The Walking CompanyAug 10, 2026
Hi Sandra, We sincerely apologize for any confusion regarding your order. Upon review, we confirmed that the Mosy Short Boot was on sale for $59 at the time of purchase. Your total of $74.61 included $59 for the boots, $10 for shipping, and $5.61 in tax. Please note that a shipping fee applies to orders under $75. As a valued customer, we’d also like to offer you 20% off your next purchase of regular-priced shoes as a gesture of goodwill. If you’d like to take advantage of this offer, please contact us at 1-855-665-7710. We appreciate your feedback and understanding.
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Nancy H.
Dec 18, 2025
I am still trying to get a refund for a…
I am still trying to get a refund for a return. All you get are AI responses I wish I had read these reviews before ordering ! The shoes came - completely wrong size. This company should be reported to BBB. Still waiting. A big mistake ordering from them !
Reply from The Walking CompanyAug 10, 2026
Hi Nancy, We sincerely apologize for any inconvenience caused. After reviewing your return, we confirmed that it was dropped off at FedEx on December 8, received at our warehouse on December 15, and your refund was processed on December 18. Please note that refunds are typically processed within 10–15 business days after we receive the return, allowing time for processing and inspection. Your refund was processed within this timeframe and in accordance with our return and refund policy. That said, we understand your concern and truly value your feedback. As a gesture of goodwill, we would like to offer you 20% off your next purchase of regular-priced shoes, with free returns. To take advantage of this offer, please call us at 1-855-665-7710. We appreciate your understanding and look forward to serving you again.
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Virginia M.
Nov 29, 2025
Can’t stop unwanted promotional email and texts from Walking Company
I have bought some shoes from Walking Company in the past and been satisfied. But recently I’ve had to return my purchases so I no longer want to get promotional emails or text from them. I am getting texts and emails almost daily and it’s a nuisance. I called a few months ago and asked that my name be removed And nothing happened so I waited a while and called again and for a while I got less texts and emails, but now I am getting them again. What do I have to do for these promotional emails and texts to stop?!
Reply from The Walking CompanyAug 10, 2026
Hi Virginia, We sincerely apologize for the hassle and inconvenience this has caused you. After reviewing your account, we confirmed that neither your email nor phone number is currently subscribed to our marketing communications. We’ve escalated this to our backend team for further investigation, as you should not be receiving marketing messages while unsubscribed. We did notice that your recent order used the 20% welcome discount code WELCOMEqs19kN, which may have triggered the marketing messages you received. However, this is only a possibility, and we’ll know more once our backend team completes its investigation. We’ll keep you updated once we receive more information. We sincerely apologize again and appreciate your feedback and patience.
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Lorrie B.
Nov 4, 2025
I canceled the order after 3 weeks - they sent it anyway.
I placed an order that took 5 weeks to arrive. They had promised it in 5-7 business days. I contacted them 4 times asking for ETA, and then finally canceled the order. They shipped it anyway. I wanted to return the shoes because 1) they arrived too late, and 2) they don't fit. I have to PAY for the return freight even though I canceled the order before it was shipped! I am 100% never going to use this company again. I am livid about the lack of customer service. Buyer beware, that's all I can say about this company. All their "customer service reps" are AI, not real humans. I disputed the charge on my CC and returned the shoes. Buy your shoes anywhere else, but not from this company. Their “customer service” is a bunch of bots.
Reply from The Walking CompanyAug 11, 2026
Hi Lorrie B, We sincerely apologize for the delayed response and for any inconvenience this has caused you. Rest assured that your feedback matters to us. We are willing to look into this matter so we can provide the most accurate resolution for you. You can either call us at +1-855-665-7710 so we can assist you as soon as possible or you can post your full name, email address or order number so we can investigate what had happened and help you fix it. The Walking Company
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M M.
Nov 1, 2025
Order lost in the mail and being refused a refund
I ordered shoes on October 13 that are lost in the mail. They were initially with FedEx and now someone at customer service is saying they are with USPS. Instead of issuing a refund I have been going back and forth with representatives pleading for either a replacement shipped overnight or a refund. All they offered was a 10% off coupon on a purchase. Please do not shop here. They take no accountability
Reply from The Walking CompanyAug 11, 2026
Hi M M, We sincerely apologize for the delayed response and for any inconvenience this has caused you. Rest assured that your feedback matters to us. We are willing to look into this matter so we can provide the most accurate resolution for you. You can either call us at +1-855-665-7710 so we can assist you as soon as possible or you can post your full name, email address or order number so we can investigate what had happened and help you fix it. The Walking Company
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Kat
Sep 3, 2025
Great Prices and Service
I'm surprised at all the negative reviews. Anytime I order from this company, I have a good experience. I just ordered four pair of Dansko shoes on August 28th, which shipped the next day and arrived today (Sept 3rd). That's faster service than I get from many other retailers. One pair didn't fit, so I called to exchange it. My call was answered in a timely manner and I was able to exchange the shoes with no hassle. Bien, the woman who helped me, was very nice and professional. I highly recommend this company. The prices and customer service are great.
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Debbie O.
Aug 12, 2025
I ordered a pair of sandals from the…
I ordered a pair of sandals from the walking company. It recommended that I size down 1/2 size because evidently this shoe runs large. I did size down. The shoe came and it is way too big. I called them to try to return it and they said it was a clearance item and I cannot return it. Since the walking company does not have stores They should have a return policy when you get a shoe that doesn’t fit. Now I’m stuck with a shoe that I paid good money for but I basically can never wear. Very poor customer service.
Reply from The Walking CompanyAug 11, 2026
We sincerely apologize that the shoes did not work out and for the disappointment this experience may have caused. We understand your concern; however, our return policy states that items marked as Final Sale are not eligible for return or refund. Unfortunately, this applies to the shoes you purchased. That said, we truly value your business and would like to offer you $60 in store credit, equivalent to the amount you paid for the shoes, as a gesture of goodwill. If you would like to accept this offer, please call us at 1-855-665-7710 to redeem the credit. We appreciate your understanding and hope to continue serving you in the future.
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Janene F.
Aug 6, 2025
Not Worth the Hassle
This is the third time in a row that I have had to return shoes and then never received my refund so I had to follow-up with multiple phone calls and inquiries to get a refund. The customer service is very poor and I can no longer continue to do business with a company that is so poorly run and disorganized.
Reply from The Walking CompanyAug 10, 2026
Hi Janene, We sincerely apologize for the inconvenience and frustration caused by the delays with your refunds. We understand that you had to contact us each time to have your refunds processed, and we recognize that this should not have been necessary. We’ve shared your feedback with our team and implemented a process to ensure returns are refunded promptly and automatically. Our goal is to provide a better customer experience and prevent you from having to follow up with us for your refunds. As a gesture of goodwill, we’d like to offer you $50 in store credit for the inconvenience. Please call us at 1-855-665-7710 to redeem the credit with one of our Customer Experience Representatives. We truly appreciate your feedback, which is extremely important to us, and thank you for your understanding.
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