Poor
Based on 173 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At the z fold case, we're committed to providing the most sustainable and protective phone cases for your z fold series. We believe that protecting your phone and the planet shouldn't have to be a choice, which is why we use only eco-friendly materials to make our cases.
Thezfoldcase (thezfoldcase.com) has 173 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
173 approved reviews, newest moderated first
Eduardo Infante E.
I’ll admit, I was skeptical at first. A store that only does Z Fold cases? Sounds too good to be true. But wow, you proved me wrong. The case is amazing, the free shipping was a nice surprise
Noël P.
OMG, this store is a Z Fold user’s dream!
Katherine K.
Cet étui est idéal pour une utilisation quotidienne ! La finition en cuir est douce et offre une adhérence optimale tout en restant élégante.
Numbaone L.
Item is useless as it does not hold the phone in place. I sent them a short video but never heard back despite several emails to their contact address.
Reply from ThezfoldcaseJan 29, 2025
Hi Numbaone, Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it can be when a product doesn’t meet expectations, and we’re truly sorry if your emails were not responded to in a timely manner. At The Z Fold Case, we take customer satisfaction seriously and have proudly served over 20,000 happy customers in the Z Fold community. We are always working to improve both our products and support services. Please reach out to us again at [email protected], and we will prioritize your case immediately. If your item is defective or not holding the phone properly, we’re happy to offer a replacement or refund to ensure your satisfaction. We truly appreciate your patience and the opportunity to make this right for you. Looking forward to assisting you soon! Best regards, Emma Lopew Customer Support Manager The Z Fold Case Team thezfoldcase.com
Peter B.
Pure junk!!! I used to own cellular accessory stores back in the early 2000's - this POS cost about .20 cents to make. Thin plastic and a rip off.
Reply from ThezfoldcaseJan 29, 2025
Hi Peter, We’re truly sorry to hear that you’re not satisfied with your purchase. At The Z Fold Case, we’re committed to providing high-quality accessories for the Z Fold community, and we take all customer feedback seriously. While we carefully design our products to balance protection, functionality, and sleek design, we understand that expectations can vary. If you feel the case did not meet your standards, we’d love the opportunity to make it right. Please reach out to us at [email protected], and our team will be happy to assist you with a return, replacement, or alternative solution. With over 20,000 happy customers, we are continuously working to improve our products and your feedback helps us do that. Thank you for sharing your thoughts, and we hope to resolve this for you soon! Best regards, Emma Lopew Customer Support Manager The Z Fold Case Team thezfoldcase.com
adrian P.
I placed an order with this company, on 29th November. I paid for the items, expecting to receive an order number or order confirmation. This never arrived. I have tried to work with the owners, by providing all the necessary details to track the order, and they still claim that they can't find the order. Avoid this company, as the customer support and response time is shocking. UPDATE Thank you for your reply. To receive your reply 8 weeks + after my order was placed, is somewhat poor service. If you are serious about customer service, you will need to work on the following: 1. Sort out your website so it doesn't come up with the scam warning 2. Improve the customer experience, particularly the way you handle and respond to questions and complaints.
Reply from ThezfoldcaseJan 29, 2025
Hi Adrian, We sincerely apologize for the inconvenience and frustration this has caused you. At The Z Fold Case, we take pride in serving over 20,000 happy customers, and we never want anyone to feel ignored or unsupported. If you haven’t received an order confirmation email, it’s possible that there was a technical issue or a typo in the email address provided at checkout. We want to resolve this for you as soon as possible! Please reach out to us at [email protected] with any details you have (such as the name or email used for the order), and we will personally investigate this and ensure you get your order or a full refund if needed. We truly appreciate your patience and the opportunity to make this right. Our goal is always to provide the best service to the Z Fold community, and we are working on improving response times to prevent situations like this in the future. Looking forward to assisting you soon! Best regards, Emma Lopew Customer Support Manager The Z Fold Case Team thezfoldcase.com
Kjetil
I've ordered both a phone case (value of USD 39.95) and a phone charger stand for the car (value of USD 59.94). Delivery times were O.K, but only the case arrived. I contacted the delivery service in my country and they explain they only had that one package to deliver to me, and to contact the seller. I've now sent an email and submitted three messages in their support queue, with absolutely no response. Stay away from this company. Update (12/09/24): Been contacted about the missing item, they wanted a picture of the package received. I don't have a picture of the missing package, and I've sent a picture of the actual item received but no more contact now after a week of waiting. This seems to be a total worthless site. Support seems to be non-existent. Update (3/1/25): No more contact after replying to their customer service about the packages, I've also asked for more information but at this time they have stopped writing back to me. So basically we've lost about 600 NOK in this purchase. Update (14/1/25): Updated the email thread with the company, with the email that was mentioned here, will update with progress. TL;DR: Stay away from this company, basically thieves.
Reply from ThezfoldcaseJan 29, 2025
Hi Kjetil, We sincerely apologize for the frustrating experience you’ve had with your order and for any delays in our response. This is absolutely not the experience we want for our customers, and we take your concerns very seriously. At The Z Fold Case, we’ve proudly served over 20,000 happy customers in the Z Fold community, and we are committed to ensuring every customer receives their full order. We understand how frustrating it must be to receive only part of your order, and we appreciate you reaching out. If our team requested a photo, it was simply to help us track the issue with our warehouse and delivery service. However, your case should not have been left unresolved. Please email us again at [email protected] with your order details, and I personally assure you that we will prioritize your case. If your missing phone charger stand is not located, we will provide a replacement or refund to resolve this fairly. We truly appreciate your patience, and we are actively improving our customer service response times to prevent issues like this in the future. Looking forward to assisting you and making this right! Best regards, Emma Lopew Customer Support Manager The Z Fold Case Team
Aneesa S.
I ordered a Samsung folding 4 cover they responded they can't find my order or payment and yet money has gone off my account .
Reply from ThezfoldcaseJan 29, 2025
Here’s a professional and reassuring response from Emma Lopew for The Z Fold Case: Hi Aneesa, We’re very sorry to hear about this issue with your order, and we completely understand how concerning it is when a payment has been processed but the order isn’t found. Please know that we take this matter seriously and are here to help resolve it as quickly as possible. At The Z Fold Case, we’ve served over 20,000 happy customers, and we are committed to ensuring a smooth shopping experience for the Z Fold community. Sometimes, orders may not sync properly due to a payment processing delay or a typo in the email address at checkout, which could prevent the order confirmation from being sent. To resolve this quickly, please email us at [email protected] with: The email address and name used during checkout A screenshot of the payment transaction (without sensitive details) We will prioritize your case immediately and ensure you either receive your order or a full refund if necessary. We truly appreciate your patience and look forward to resolving this for you soon! Best regards, Emma Lopew Customer Support Manager The Z Fold Case Team thezfoldcase.com
