Great
Based on 37 reviews
Thistle and Spire4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Proudly woman-founded in Brooklyn in 2015, Thistle and Spire was created to give a beautiful boost to anyone who needs a lift, literally and figuratively. Fed up with the same old stale styles and beauty standards, we were inspired to do things daringly different and to give you that extra edge to put power into every moment.At Thistle and Spire, we create lingerie for you to live unapologetically in. We challenge the idea that lingerie is for the male gaze, so we create intimate pieces made to uplift the person wearing the lingerie, not the person viewing it.As a design-first brand, we create showstopping pieces for you to conquer your day (or night) in.Architectural details inspired by New York’s iconic skyline and trailblazing individuals who live life unapologetically on their terms.Everything is made in sizes XS-3XL and many pieces are designed to be highly adjustable to adapt to your unique shape. We are Continuing to Innovate ways to customize garments to your unique shape.Who Are We?We’re not some giant faceless corporation - our intimate intimates team is only 8-members strong. Self-funded and flipping our profits into progress, we’re here to disrupt the antiquated approach that so many other homogenous lingerie brands seem to follow. We aren’t beholden to investors or stockholders, so our focus is on meticulously crafting show-stopping, jaw-dropping luxury lingerie designs that are just as sexy and unique as you.Thistle and Spire was founded in 2015 by a 26 year old with a couple thousand dollars and a dream to build a lingerie brand that uplifts their customers literally and figuratively. Our tiny but mighty passionate team works tirelessly to deliver you show stopping intimates.
Thistle and Spire (thistleandspire.com) has 37 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
37 approved reviews, newest moderated first
Tracy C.
This company is top-notch. I have collected quite a few pieces and without exception, they are the most gorgeous and best quality intimate-wear products I have ever seen. Every encounter with this group has been handled with the utmost care (and spicy humor!). Cannot recommend them highly enough and wish Thistle & Spire all the best success for years to come— it’s so deserved!
Kristiana G.
Fantastic customer service from Sabrina, I didn't get to try the stuff on this occasion but would love to on my next shopping spree.
Melissa
Thistle & Spire make exquisite lingerie. The pieces are truly a delight to behold and not as expensive as most top tier lingerie brands. I purchased a body suit and bra and couldn't be happier. From memory, shipping was prompt.
Elizabeth B.
I purchased two items as a first-time customer of T&S, and was immediately utterly enamoured with them. They fit so beautifully, felt comfortable and stretchy (not restrictive) and made me feel amazing. The mesh on one item ripped when quite new and so I reached out to the company and they were SO good- they immediately responded and shipped me out a new item. Will 100% be buying a lot more.
Lan
After seeing some negative reviews on here, I wanted to note my very positive experience with this company. I have been ordering from Thistle and Spire for several years now, and, while their pieces are pricier, I have typically found them to be high quality. For example, the mesh and lace are usually very sturdy, and I haven’t had the same problems that some report with loose threads or uneven stitching. Recently, my package was lost or stolen, and LaChere with customer service had a new order shipped to me within two days. I’ve also seen their size inclusivity improve as the business has grown. Their size charts are accurate, and they design most bras to be adjustable to fit people with a range of cup:band size ratios. They do charge a fee for refunds, but the policy is transparent. Besides, fees like that help to reduce fast fashion and emissions waste, so I can’t be too upset.
AE
For a brand claiming to be "luxury" Thistle and Spire gives a very subpar experience. I requested to cancel my order on October 20, but didn’t receive a response until October 22 — after it had already shipped. The return process was confusing, and the store credit policy for sale items wasn’t clearly disclosed at checkout. On top of that, customer service repeatedly addressed me by the wrong name, despite multiple corrections. Offering a discount code after all this felt dismissive. I won’t be shopping with Thistle and Spire again.
Reply from Thistle and SpireSep 7, 2026
We’re so sorry this experience fell short. We completely understand how frustrating it was to request a cancellation before shipment, only to hear back after the order had already left our warehouse - and being addressed by the wrong name only added to that frustration. We're truly embarrassed this happened. We also appreciate your feedback around the clarity of our sale return policy. We’ve continued working to make our policies and customer communications clearer, and feedback like this helps us see where the experience hasn’t matched the standard we aim for. Thank you for taking the time to share this with us.
Heather
(Update: Humorously, they replied to my review 2yrs later. Why am I not surprised?) I’m reviewing here because they’ve yet to post my honest reviews on their website. Thistle and Spire makes “beautiful looking” pieces. As I long time client, I decided I wanted my next shoot to be all T&S, as I love their backstory and unique designs. However, the quality and craftsmanship has greatly declined. At first I thought it was a one time thing, so I contacted them. They assured me this was a single faulty item and gave me 20% off. So, I ordered 8 more items with high hopes. Every single item had visibly bad stitching and loose threads. The underwires were sewn in crooked, and the lace is very scratchy. The corset had uneven lines throughout. I’m more disappointed than anything. They were my all time favorite until now. They used to be high quality. I genuinely hope they fix these issues. If quality and comfort isn’t important to you, you’ll still look and feel sexy! On the brighter side, they have excellent customer service! But, they need to allow ALL reviews from verified purchasers on their website; not just the ones they approve.
Reply from Thistle and SpireSep 7, 2026
We’re really sorry to hear this, especially as a longtime customer who had previously loved our pieces. Receiving multiple items with stitching, construction, and comfort issues is understandably disappointing, and this isn’t the standard we want our products to meet. We also appreciate you raising your concerns about product reviews. We welcome both positive and critical feedback, and all ratings are published on our website following a moderation period. It’s possible your review was still being processed at the time. If it’s still not showing, please reach out to our customer service team so we can look into it. Thank you for supporting us for as long as you did, and for taking the time to share such detailed feedback. We truly appreciate it.
Thomas J.
Had an urgent shipping issue. It’s impossible to get in touch with a person to fix. Can’t correct with fedex on my own, and customer service email is a bad AI prompt. Never going to get my package and wasted 100+ on one of the worst customer service experiences in my life.
Reply from Thistle and SpireSep 7, 2026
We’re really sorry to hear how frustrating this experience was. We understand how stressful an urgent shipping issue can be, especially when you’re unable to make changes directly with the carrier. Our customer service team is made up of real people, but we’re sorry that your experience made it feel otherwise and that we weren’t able to resolve this quickly enough for you. As a tiny team of eight women, we use an initial automated response based on keywords to help get customers the right information as quickly as possible before a member of our team steps in. We appreciate you sharing this feedback, and we’ve continued working to improve how quickly urgent shipping issues are escalated and handled.
