ThousandtrailsReviews of thousandtrails.com

If you are thinking about getting a Trails Collection for $475 from Thousand Trails - be aware that you will not be getting all of the campgrounds advertised on the campground map search . A TT representative explained to me that other campgrounds are now advertising on TT (map) website. So there are at least 11 (so far that I have found) campgrounds advertised on the Trails Collection map but not included in your membership. Examples are Pigeon Forge, Pine Mountain, Gulf Shores, Myrtle Beach, Garden of the Gods, Catherine Landing, Mountain Springs, etc. So be aware you $475 will not get you into all the parks shown.

We purchased a new rv and received a free year pass to Thousand Trails. We were very pleased until we stayed at our first campground. First we couldn’t find our site because there are no site numbers so had to drive around for 10 minutes. There were rvs that were permanently there since park was new. Old dirty and junk at site. Deck to our site was warped and broken and picnic table wasn’t anything you’d dare sit on. Ok we thought next one will be better. Same thing. Our site had trash , broken branches and no table. We’re free and figure only paying people got the better sites that we still open when we left. Free or not this will probably be our last trip using Thousand trails.

I recently traded my motorhome in and purchased a new motorhome from Blue Compass. I was happy to hear that with the purchase I would receive a complimentary basic pass to Thousand Trails. I contacted Thousand Trails customer service and was told that it was not possible to use the value of the complimentary pass toward the payment of my current subscription or toward upgrading my subscription. That tells me that Thousand Trails does not care about their current customers only about selling new subscriptions. I was going to use the value of that complimentary pass to upgrade my subscription so I could reserve more days in advance as I have run into availability issues. Now I will be looking at alternatives to Thousand Trails.

They refuse to cancel my membership. The sales person told me it was possible to cancel at any point and management is refusing to allow it being cancelled. It is impossible to speak with anyone on the phone and they claim that I still owe money even though I am being told that the subscription is cancellable.

Membership is a total scam you do not get any benefits from membership! They make it nearly impossible to cancel even after you’re out of contract. I’ve been trying for several months via phone calls and online request but they continue to attempt to charge me. I have to dispute with credit card company. I would caution anyone interested in membership to please save your money and put it to better use. You will be locked in to a two year contract and beyond that it will be very difficult to cancel. Their representative are of no help nor do they want to help. Buyer beware big time with this company

Thousand trail membership is a con they suck you in maybe give ya great site so you buy into them that when you messed up from then on you will never get a great site so you think I need to upgrade so you do buy 3 weeks bigger booking window then you find out you can only get 2 weeks at park even though you bought 3 weeks guy next to not even a member gets 2 weeks and you have favorited site at park well they end up getting least out so some parks are more like trailer park not even think you are buying into a Rv resort so buyer beware

I contacted Thousand Trails to get some information about staying in one of their rental RVs/campers. I even gave them the specific campground we were interested in to make things easier, along with asking for general annual membership pricing since we're considering purchasing an RV in the near future. Unfortunately, I came away more confused than when I called. I actually spoke with two different representatives, and neither seemed familiar with their own properties, rental options, or pricing. In fact, I found myself explaining one of their campgrounds and pointing out that they offered cabins and RV rentals because the representative didn't even realize they existed. I was eventually transferred to annual membership sales. The representative answered the phone with a simple, "Hello." After an awkward pause, he finally said, "Thousand Trails... can I help you?" It wasn't exactly the professional first impression I'd expect when calling about a membership that costs thousands of dollars. After spending another 10 minutes on the phone just trying to get basic pricing information for an RV rental and, at that point, I honestly would have taken any ballpark number, I was placed on hold while he looked into it. After waiting far longer than I think any potential customer should, I eventually hung up. Ironically, while I was on hold, I started researching online and found this site full of customer reviews. After reading many of the experiences shared here and considering the service I received myself, I felt compelled to add my own. If getting simple information before becoming a customer is this difficult, I can't imagine what it would be like after joining. One thing I also don't understand is the value of the membership itself. If members are paying annual dues, shouldn't they receive some level of booking priority over non-members? While researching, I was able to go online as a non-member and see availability for the exact accommodations I had been asking about, yet I was told there was no availability for members. If that's accurate, it raises an obvious question: what exactly is the benefit of paying for the membership? Whether you're paying annually or monthly, Thousand Trails is still receiving guaranteed membership revenue. In return, I'd expect members to receive priority access to reservations, not to find themselves with fewer options than someone who hasn't paid for a membership at all. If members are funding the program, it seems reasonable that they should receive the greatest access and value. Based on what I experienced, that's not the impression I was left with, and it isn't a membership model I would choose to invest in. To those who are struggling with the same frustrations I've been reading about, I genuinely wish you the best and hope you're able to find a resolution. Thank you to everyone who took the time to share your experiences, they were incredibly helpful in making my decision.

We have a basic thousand trails membership. We can rarely book a spot and when we do we have to drive arround and find a spot. Just for fun we called not telling them we were members and they let us pick any spot that was open. Yes we were better off not being a member. We just tried to book a thousand trail spot in lotus at the ponderosa resort. No spot available. We called back to book as non members and hah! They had a spot at $91 a night. Why get a membership when they treat you as second class. Never buy again. The camground in not a $50 a night place much less twice that. That is why its a 1.8 rating on reviews. Need to take care of those with a membership first.