Reply from ThreeBestRated.comJul 22, 2025
Hello Jeff,
We completely understand your concern.
• Earlier, our platform primarily displayed authentic positive reviews, but we have now updated our policy to include both positive and negative verified reviews, ensuring there are no incentives or suppression of feedback.
• Regarding your concern about not being able to post a bad review, customers can now submit both positive and negative verified reviews, provided they can be verified for authenticity. Every submission is carefully reviewed before publication to maintain fairness and credibility.
• We completely agree that review gating goes against fair practice. That is precisely why we have changed our approach. All verified reviews, whether favourable or critical, are now accepted and displayed transparently.
• ThreeBestRated's mission is to help users identify trusted, top-performing businesses through our 50-point inspection process. It is not meant to mislead or suggest that we manipulate ratings or suppress criticism.
We genuinely value your feedback, it helps us uphold our commitment to transparency and continuous improvement.
If you’d like to resubmit your negative review, please reach us at [email protected] or use the form located in the business page.
(ThreeBestRated's official updated review policy, effective November 2025)
Dear Jeff,
I completely understand your disappointment about your review not being posted.
I would like to clarify that we are not a review site but a ranking site. We compile all reviews both negative and positive to determine which businesses are the best. While we don’t publish negative reviews, we take customer complaints and feedback about the businesses listed on our website very seriously. We proactively engage with business owners, initiate inquiries, and conduct persistent follow-ups—all with the aim of managing and minimizing the severity of any reported issues. When we receive repeated complaints about a business, we may reconsider its inclusion by reviewing it again.
We add reviews to the business page only if they are from real customers. Also, businesses are not listed solely based on reviews, they play only a minor role in our selection process.
We evaluate businesses strictly based on our standard 50-Point Inspection.
If you have any further information or would like to discuss this matter in more detail, please feel free to contact us directly at [email protected]