ThrivelabReviews of thrivelab.com

Hospital & Emergency
2719 S. El Camino Real, San Clemente, California

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4.8

Excellent

Based on 1,328 reviews

Thrivelab4.8

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Thrivelab

Thrivelab is out to change how hormone health is delivered – making it more convenient and cost effective to access safe, natural hormone and testosterone balancing programs. Now everyone can alleviate age-related symptoms and restore youthful vitality faster than ever before.

Thrivelab (thrivelab.com) has 1,328 customer reviews on Folks Told, with an average rating of 4.8 out of 5.

Also known as: thrivelab.com
Website: thrivelab.com
Category: Hospital & Emergency
Location: San Clemente, California
Listed on Folks Told: 2026

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Oscar

Nov 4, 2025

Misleading Marketing and No Refund Despite Their Own Policy

ThriveLab’s marketing clearly says they accept insurance, but once you ask questions, they force you to pay for a consultation. I paid $45 expecting real help and hoping my medication would be covered by insurance, which is all I wanted. Their own website says that if they can’t help, they’ll refund the $45 — yet I’ve received no clear answer, just delays and questions. Now I’ve been told they don’t prescribe FDA-approved commercial testosterone because they claim it’s made from horse urine, which is both false and concerning. I’m simply asking for my $45 refund, as their policy promises. It’s not about the money — it’s about honesty. Misleading people like this isn’t right, and I won’t stay silent about it.

Reply from ThrivelabNov 5, 2025

Hi Oscar, Thank you so much for sharing your feedback with us. I can completely understand how frustrating and disappointing this experience has felt, especially when you were expecting straightforward answers about insurance coverage and care. I’d like to provide some clarity about how our insurance process works. Thrivelab is in network with certain insurance providers, and for those, we do submit claims for visits that have been completed. However, we do not bill insurance directly for medications. We are always happy to send your prescription to your preferred pharmacy so you can see if your insurance will cover the cost of your medication there. Our providers generally prescribe bio-identical hormone therapy, which is designed to closely mimic what your body naturally produces. Because of this, bio-identical hormones are typically not covered by insurance. Historically, some synthetic hormone replacement therapies included components made from horse urine, but this practice has largely been phased out. Our preference for bio-identical options reflects our commitment to safe, natural, and modern treatment approaches. Regarding your $45 consultation fee — Due to your information being screened only your first name is visible. We would like to address the refund piece directly. Please send an email to [email protected] to get a full resolution. We truly appreciate you taking the time to share your concerns. Feedback like yours helps us improve transparency and communication, which is very important to us. Please know that we take your concerns seriously and are here to ensure you feel fully supported and informed.

About Thrivelab

Thrivelab (thrivelab.com) has 1,328 customer reviews on Folks Told, with an average rating of 4.8 out of 5.

Also known as: thrivelab.com
Website: thrivelab.com
Category: Hospital & Emergency
Location: San Clemente, California
Listed on Folks Told: 2026