ThundertacticalReviews of thundertactical.com

Horrible customer service. Front desk gal was extremely rude and mocked everything my boyfriend said to her, to her co-workers while we listened to it on the other end of the phone. She made nasty comments and was very unprofessional. Very disgusting behavior. The manager was very rude and unprofessional as well.

Ordered a gun kit from Thunder tactical (Thunder guns) on Dec.21st, 2020 that was supposed to be in stock and ready for shipping. After 1 month of hearing nothing, I decided to call the company. The first number I tried went to a message machine. The second number I tried, I got ahold of a lady named Pam. She gave me an order number and said they were very busy but that all orders would ship within 30 business days. It was already almost that so I waited another week then tried to call her back only to find out that the number was now disconnected. I called the other number again but this time that number just rang, never going to an answering machine. I then sent several emails. Finally on Feb 5th I sent an email stating that I would have to cancel my order and contact my credit card company about fraud charges. Pam emailed a UPS tracking number to me but no package was ever delivered to UPS. Waited until Feb 9th and still no package for UPS to deliver. Well past the 30 business days and tired of the excuses, I emailed Pam and told her to cancel my order and refund my money. That is when she emailed me that there would be a 4% restocking fee. How can you charge a restocking fee for an item that you don't have in stock that was supposed to be in stock and was supposed to ship in 30 business days? My recommendation: If you want your parts don't order from this company. They will lie and say they have them in stock, then lie and say they will ship in 30 days, then lie and say they have shipped but not deliver them to the shipping company because they don't have them to deliver.

Great Product! it took a few weeks longer then i expected, due to covid there were delays in shipping and a buying frenzy due to the political environment.. also i guess business days don't include weekends or holidays lol i should of thought of that when i read their warning it would take up to 31 business days. that is kind of like 2 months during holiday season ( ordered it in December) and being the first time I ordered from them i was concerned after 35 days.. But i emailed them and they responded right away, gave me an answer and told me when they were planning to ship out that week.. i got my product and i am very happy with it. not only was it as i ordered but most everywhere else was out of stock and I'm lucky to of found the item I wanted from a company that followed threw. nobody likes to wait when they are ordering a new tool but its worth it with this company. planning to do business with them again. thank you!

I have ordered 3 separate lowers from Thunder Tactical! They have made good on everyone! Are they good at communication or speedy delivery? No but not many companies I’ve ordered from have been able to respond or quickly ship Covid and a massive spike in sales has made delivery much slower than last year

Had complications with the order and could not get a hold of anyone by email or telephone to help still no Still have no package. Absolutely horrible customer service if any at all.

I have nothing but good things to say I order an ar15 kit and it came within 3 weeks but I didnt get to test until new years eve night and I fired off 2 clips with ease so I'm really happy and will be ordering a glock kit soon

I ordered an AR10 upper kit. Everything was there. Built the gun fine. Took it out to shoot. After a couple of rounds gun began to stove pipe. Took it home cleaned it and lubed it. Took it out again same. Every other bullet stove piped on the exaction. Tried to call TT to maybe get there opinion multiple times no answer. Emailed them took about a week to get a reply. The response I received was “What could be the problems causing this?” Are you kidding me??? That’s why I reached out to you. I then called Primary Arms and they set me up with a new BCG. Took it out and it worked great.

Ordered a complete rifle kit from them and never received it. Tried to call but there is never anyone that answers. Finally after the third email I got a response say that it has been shipped. The tracking number they gave me shows that the USPS never received it. After more wasted time emailing them they assured that the warehouse will ship today. That was Dec 15th and of course still not shipped. They are the worse company (crooked people) that I've ever had to deal with. Finally had to depute my charge with credit card co to get my money back. My recommendation STAY AWAY!!!! They are not for the American people or the second amendment.