Average
Based on 174 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TigerChef is more than a company serving your commercial needs. Using our expertise and extensive relationships in the food service industry, we offer products that anyone who is an avid cook can be proud to own. From bar and baking supplies to commercial appliances, our product list is truly endless. Our selection is unrivaled and features over 200,000 products! What we offer online is just a fraction of our inventory. If you don’t see it here, do not hesitate to contact us. Chances are we have it—for a great price.With over 30 years of excellence and experience, TigerChef has proven itself to be one of the best and fastest growing companies in the food service industry. Aside from fulfilling the needs of the casual cook, we pride ourselves on our ability to take you from consultation to completion, making the design and purchase of your commercial kitchen as smooth and as satisfying a process as it can possibly beOur staff is comprised of expert product specialists and a knowledgeable sales force who will guide you through this exciting process. We combine precise architectural planning with quality kitchen products to create the perfect industrial workspace. Our past clients’ rave reviews inspire us to continue offering the high quality of service for which we are known.Our portfolio showcases a large variety of hotel chains, restaurants and numerous other commercial facilities. With every job site we begin, our ultimate focus is customer satisfaction. From beginning to end, TigerChef is the key that will make your business more successful than ever!The truth is this: TigerChef is the only website you will ever need for every one of your kitchen needs. Please bookmark us so that we will only be a click away!
TigerChef.com (tigerchef.com) has 174 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
174 approved reviews, newest moderated first
Nikky B.
LYSOL 12 CANS FOR $119.99 IS A SCAM YOU WILL ONLY GET ONE CAN, THIS WEBSITE IS A SCAM!
Reply from TigerChef.comOct 28, 2020
We apologize that there was an error with your order. Per our correspondence with you, this was a mistake and we shipped the remaining 11 cans out to you.
Hope H.
I'M TRYING TO FIGURE OUT IS THIS COMPANY IS FOR REAL. I MADE AN ORDER FOR LYSOL AND IT HAS BEEN OVER 2 MONTHS. BEING A CANCER PATIENT IT IS HARD TO GET CERTAIN THINGS TO KEEP THINGS EXTRA CLEAN WITH THIS COVID 19. AND ON TOP OF MY WAIT THEY SENT ME AN EMAIL TODAY AND TOLD ME IT WAS DELIVERED, AND WHEN I CALLED THEM THEY ACTED LIKED NOTHING CAME FROM THEM. THIS PLACE I TERRIBLE I WANT TO INVESTIGATE AND SEE IF ANYONE HAS EVER GOT THEIR SUPPLIES.
Reply from TigerChef.comOct 28, 2020
We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster. We also don't see any record of an email sent to you that it was delivered. If you can forward that to us at [email protected] so we can look into it that would be most helpful.
Ms Angela M P.
Ordered Lysol to go back in May. Payment processed! Still waiting for delivery! Due in stock date has changed at least three times. Trying to give the ‘benefit of the doubt’ under the circumstances, but I’m losing patience. Will wait through latest in stock date and if no I don’t receive a firm delivery date, will cancel order and request refund.
Reply from TigerChef.comOct 28, 2020
We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.
Angel C.
I ordered Lysol to go spray in April which arrived 6 weeks before the in stock date. I ordered Clorox disinfectant spray at the same time. Now, it’s August an it’s not available for at least another 8 weeks. I’m somewhat okay with that but what bumped them down from 5 stars to 3 is that they continue to allow customers to place orders for items thinking they will be in stock in a few weeks when in fact they must first fulfill the earlier orders placed months prior. This is a legitimate company. Customers service has been nice. Stop “reserving” the product and sell what’s in stock. Once your items have replenished, then reopen your online ordering. Order with caution. It can take 5 plus months for your order. Pack the patience.
Reply from TigerChef.comOct 28, 2020
We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.
KK
Terrible business. I will be reporting to Better Business Bureau as a scam. I ordered disinfecting wipes almost three months ago and, under the circumstances, cut them some slack. However, I called their customer service line to check on the order status and waited almost an hour on hold for a representative. Nobody picked up. Then I chose the call back option and it rang back immediately! However, it put me on hold and I waited ANOTHER half hour. SCAM!
Reply from TigerChef.comOct 28, 2020
We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.
Mrs. C.
I ordered multiple items in May and still haven’t received them. I read a review that stated they ordered the same items months after I did and received theirs! Not cool!
Reply from TigerChef.comOct 28, 2020
We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.
Patrick C.
I wish 0 stars was possible. I've ordered and paid for (4) table tops from TigerChef 2+ months ago and I've yet to receive them. They keep pushing back the delivery date. I ordered these in mid-May, and now (no surprise), their latest email indicates they're not expecting it until late September, which makes it my 4th delivery date change. If it was not in stock in the first place, the ordering portion on their website should have made a full disclosure BEFORE I purchased it, but there was no mention of it anywhere. It wasn't until 10 days AFTER I placed the order, that I had to initiate an email to ask about my shipment status, only to hear for the first time that there's been a delay. (Which by the way, they should have reached out to me first to notify me, not the other way around). And since then, I've been going back and forth with them, only to get the same response of a pushed-back delivery date. If I knew I was going to get into this mess, I would've backed out earlier and gone with another vendor. When I sent them my latest email with my complaint, they ignored addressing my direct questions and gave me an "automated" or "template" copied/pasted reply, which was infuriating that they couldn't even have the guts to address me. All this to say, I called them just now and cancelled my order, cordially. Didn't even bother bringing up my frustration or reasoning; it's not worth another minute on these fools. Don't make the mistake of using them; worst customer service EVER. PERIOD.
Reply from TigerChef.comJul 24, 2020
We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, many backorder dates are changed on us without warning. Our goal is to get our customers the items they ordered as soon as possible, and we try our best to provide accurate ETA's, however, there are many delays that are beyond our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. We sincerely apologize that the lead time on the item you ordered kept changing.
Veronica P.
On June 2, 2020 I ordered a case of 12 Lysol Disinfectant Spray Cans that Kills 99.9% of VIRUSES & BACTERIA, mind you, this is exactly what Tiger Chef is advertising on their website. Rather I received a case of Lysol Neutra Air Sanitizing Sprays that only kills BACTERIA. I do not recommend website, they sold me something I never ordered. this should be treated as a crime as we are in critical times fighting a very scary and dangerous virus. it was not one can that I ordered, it was a case of 12 cans. I regret it!
Reply from TigerChef.comJul 24, 2020
We apologize that our website displayed incorrect information. You are correct - the item you ordered was not the item you received. We try our best to make sure that our website reflects accurate data, but mistakes do happen. We allowed you to return this item with a prepaid return label for a full refund.
