Reply from TiiPii BedMay 9, 2022
Hi Karolina, thank you very much for taking the time to provide a review, and let’s see if we can get to the bottom of this …
We are always here to provide our support and to help you - especially if there is a problem with any of our products.
We do, however, have different ranges within our TiiPii Bed collection - and these are determined about ‘how’ and ‘where’ you wish to use your TiiPii Bed.
We do state clearly that the Classic collection (with the powder coated white Stand, that you have) is for indoor and ‘light’ outdoor use. These materials are perfectly fine to enjoy outside in the sunshine- but we do clearly state on our website, in our product descriptions, and in the care manual to pack or stow these items away in periods of inclement weather, when out of season or when not in use for a prolonged amount of time.
When left outside permanently, all powder coated steel products will eventually begin to be affected by the elements - no matter what product or placement it is in - and not just within the TiiPii Bed range.
For this reason, we went back to the drawing board and designed the ‘Deluxe’ TiiPii Bed range. The materials in the Deluxe range are purposefully selected for their outdoor resilience and suitability - and are completely different from the Classic collection materials.
We are sorry that we were not able to replace your Stand after 2 years being outside, as this is not a product that we ever advised is suitable for prolonged outdoor use, we do hope you understand.
However, we always want to maintain our customer’s happiness - it’s our utmost priority! So if you’d kindly get in touch directly with us at [email protected] we’ll see what we can do :)
Thanks Karolina, and we’ll look forward to hearing from you!
