Reply from TimberusticJul 31, 2026
Hi Gabrielle,
This is Alan from Timberustic. I’m the person who personally corresponded with you by email regarding this order.
We understand your frustration, and your review accurately describes the situation. You placed the order at the price shown on our website, received an order confirmation, and were later contacted after we discovered that the price for this specific product and size had been entered incorrectly. We also acknowledge that we should have identified the error and contacted you much sooner.
Timberustic is a working woodshop, and each piece is individually built. Our pricing is calculated closely around the actual costs of materials, skilled labor, finishing, packaging, and shipping—not inflated to cover excessive branding or marketing expenses. Unfortunately, fulfilling this particular order at the incorrectly listed price would have resulted in a substantial loss.
We were also unwilling to compensate for our pricing mistake by quietly changing the materials, construction, or quality of your piece. Instead, we chose to be transparent about the error and offered either the option to proceed at the correct price or receive a full refund. When the revised price was not acceptable, your order was canceled and fully refunded to the original payment method.
We understand why this experience was disappointing, and I sincerely apologize again for both the pricing error and the delay in communicating it to you.
Alan
Timberustic
