Reply from timesharelegal.comMar 24, 2026
Our goal is to provide genuine assistance to those seeking to exit their timeshare agreements, and we regret if your experience did not align with that.
Exiting a timeshare can be complex, so we aim to ensure transparency by clearly explaining our three-step cancellation process upfront. Upon reviewing your account, we see that you agreed to this three step process, with the third and final step involving the retention of a law firm on your behalf, the “group” you referenced in your statement.
As stated on our website, we are not a law firm and do not provide legal advice. Accordingly, when this step is reached within your specific process, a law firm was engaged to advise you on available cancellation options.
To clarify, we want to assure you that Timeshare Legal would never instruct or require you to stop making payments on your timeshare contract. Any decision to pause or discontinue payments is a personal choice made by the customer. While some customers decide to take that step during the exit process, it is never something we direct or enforce, as every situation is unique.
Throughout every stage, we prioritize offering dependable support and personalized assistance within every interaction with our customers, assuring our customers feel informed and confident from start to finish.
Your feedback has been shared with our management team, as we take all concerns seriously.
One of our case managers has reached out to you to continue to help you navigate this process. You’re also welcome to contact us directly at 1-888-247-5664 or [email protected] so a case manager can personally assist you.