Average
Based on 58 reviews
Urban Move Pro3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Long Distance Movers in USAAt Urban Move Pro, we believe moving is more than simply transporting belongings — it’s the beginning of a new journey. Whether you’re relocating your home, office, or moving across the country, our mission is to make the entire process seamless, stress-free, and efficient. Backed by a skilled team, a modern fleet, and customized moving solutions, Urban Move Pro is dedicated to handling every aspect of your move with professionalism, care, and attention to detail.
Urban Move Pro (titanicmoving.com) has 58 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
58 approved reviews, newest moderated first
Alex P.
This moving company was great! I couldn't find anybody to help me move and Titanic saved the day. They were very helpful, organized and detail oriented. The packages were wrapped very professional, I would recommend this company to anyone, I would rate them a 10 out of 10 and I gave them a five star rating!
Andrew F.
TITANIC MOVING GROUP. Scam. I was aware of the risks involved in this before moving forward, and was very intentional about making sure they had my exact inventory. I went so far as to include some items twice. I still ended up getting charged double what I was initially quoted, and was only able to load half of my quoted inventory. Titanic is just a broker, and once I was put in touch with the actual moving company, I was told that if I booked through them directly, I would've saved over $2,000 on a $5,000 move. I was also told the move would take 48- 72 hours before pickup. They picked everything up on a Friday morning and couldn't get in touch with them all weekend. I eventually got an aggressive text saying the office isn't open on the weekend. When I finally got in touch, I was told that delivery would take 10-14 days. This ended up being way over market price and took much longer. Pitiful business
Bernadette
Stay away from this company. They deploy shameful and unethical practices with their customers. When you look at the other negative reviews, you will understand why. They try to blame you for their bad quotes by saying that you didn’t give them an accurate enough assessment of how many items you have. Full bait and switch approach. What was most telling of this was when the 3rd party contractor brought over a much larger truck and an extra trailer (as if they already knew that they would need a larger space to store your items) but yet acted as if they didn’t know. If they were so surprised, then why bring the much larger truck and the extra trailer??? After they’ve already loaded your items, then they tell you - oh you had too many things so we needed to fill up the truck and the trailer and then they said the charge was double what they originally quoted us. How can you be that far off on an estimate? It was so frustrating. But that’s not the only thing that makes this a horrific experience. They also chose a moving contractor that isn’t properly resourced to do this work. Titanic specified that it would take 7-10 days from the date they scheduled the move (which was June 8th). We flew out to South Carolina to meet the truck and even gave an extra two days, in case of delay. We kept calling and texting to get a schedule of when the truck would arrive. We waited for over a week in South Carolina (beyond the 7-10 days they stated). We were then told that it could take up to 30 days to have it delivered. What the??? We have still yet to receive the contract where it states this. After countless attempts to try to reach the movers and/or person in charge of our move schedule and date, I finally left a voice mail message threatening to call the police or take legal action unless we hear back from a supervisor. So someone calls my husband back to explain that due to new regulations, that required more vetting of drivers, they were short resources (apparently for months). So then why take our job and why wouldn’t Titanic have verified this before they selected this mover to take our job? Again - this is beyond irresponsible and bad management, it is unethical. Lastly, Titanic is now impossible to get a hold of to lodge complaint with. They already took your money so they don’t care. They picked up our items on June 7th and today is July 4th — and still no idea when our furniture and items will be delivered! How is this acceptable?
Tucker S.
Most unethical and shady business. They knew exactly what they were doing when they gave us the quote and based on their responses to the other bad reviews, they tried to tell them that the 3rd party has a right to charge more if there were more items (yet we gave them very specific counts and sizes) so their estimate should have been closer (not an extra $5,000 more) than what was quoted. The other reason we are certain that they knew they were scamming us was because the 3rd party mover brought a much larger truck and an extra trailer. So if they believed we had more items than was quoted, why would they bring the extra trailer? So, nearly identical to the other bad reviews, we were misled and Titanic did a full "bait and switch" sales job on us from the start. We had to pay because they already loaded our items before we got the final amount (so we didn’t have a choice at that point). Additionally, we still have not heard back from the 3rd party company they contracted with to handle our move so we still don’t even know if or when our delivery will be made. It was picked up on June 8th without any ETA available (it is now June 29th). Originally, Titanic quoted us 7-10 business days (similar to other bad reviews given) so they basically lie to get your business. And even after we dealt with the movers to confirm the dates (we told them to schedule the move starting on June 8th), to which he said that it should get there by June 16 or 17th. Well, that didn’t happen and we even booked our flights to meet our delivery with no avail. When my husband called back to confirm the date of delivery, he was told that it could take up to 30 days!! What the hell??!! That was never communicated. And, they are loading it with another semi-truck with other customers (which were told would not happen). We basically spent the money traveling across the country from California to South Carolina so that we can unpack our things, but still never heard back from them. We are thinking we should call the police or file a legal claim, because we can’t even get a hold of anyone now to find out where and when our items are. My husband has been trying to reach someone and has been unsuccessful. The person, Joseph that he was communicating with has pretty much ghosted us even after telling my husband that a supervisor or manager will be contacting him. But, no response after that. The third party company is called Safe Move LA. Update: We finally heard back from the “supervisor” who told us that due to certain federal guidelines, it created a shortage of drivers for them. So basically, our items are still in California as of June 8th with no ETA. You mean to tell us that Titan utilized a contractor who took this job, but didn’t even have drivers?
heri F.
Great work with the crew I was sent if I need to move again I’ll give them a call
Ieshia M.
The workers were very respectful services was quick and affordable thank you guys amazing service
ZiLLA B.
Best company you can work with. Reasonable prices, efficient staff, and timely work speed. Would rate 10/10 and definitely recommend using them.
Jesse A.
Their service is very amazing and accurate. I am beyond pleased with how careful and quickly they get the job done!
