T-MobileReviews of tmobile.com

Wish it could be 0 the absolute worst customer experience ever. No Matter what the savings are it is not worth it. it is impossible to work with these clowns unless you go to a store then it gets even worse. 2 days 6 hrs on the phone 2 trips to store still cant activate 3 phones. I'm so upset I'm afraid of going to the store for fear of making a scene. Just found out i cannot cancel unless i go to the store.

Tmobile is a joke when it comes to service on every level. Ever since I switched over from Verizon to tmobile the service has been lagging I'm getting text messages 2 and 3 days later a d my phone is practically new. And when it comes to .modifying your payment arrangements its ridiculous you arw able to modify the first part but the second part is automatically arranged for you on them now I see why they have bad reviews. And alot of my friends have the same problem with their service with delays in messages or when calls drop or getting voice .messages from someone who said they called and you never received a call. TMOBILE IS A JOKE AND I WOULD NEVER RECOMMEND THIS COMPANY TO MY FRIENDS AND FAMILY. THEY SAY ANYTHING TO GET YOU OVER TO THEM BUT THE SERVICE IS GARBAGE.

10 Years of Loyalty Wasted – T-Mobile Doesn’t Care After a decade as a loyal T-Mobile customer, I walked into their Cherry Creek Mall store Colorado...to upgrade to an iPhone 16, expecting a smooth experience. Instead, I encountered Zak, a representative who redefined apathy. When I hit a snag switching my line, he shrugged, blamed Apple, and dismissed my suggestions with a cold, “I don’t know what to tell you.” I asked if, after 10 years of loyalty, this was how they’d treat me—should I take my business elsewhere? His response? “I don’t care.” That summed up the vibe perfectly: four young guys lounging around, no customers, and zero effort. What should’ve been a simple phone purchase turned into a 6-hour ordeal. Zak was useless, and I ended up resolving it myself through T-Mobile’s phone support which also had many issues of not active listening!. A company this big acting this small is a joke. As someone who’s trained entrepreneurs in over 20 countries, I’ve seen how giants fall when they stop caring—and T-Mobile’s on that path. I’ve got my phone now, but I’m done. They talk a big game about customer service but don’t back it up. Think twice before trusting them with your business.

I do realize this will fall on deaf ears, take the Internet App out of that klugy, ad filled, T-Llife App. The T-mobile Internet App was separate from the bloated, klugy T-Life App and that worked and worked well. It was a small App that downloaded even with <1 gbps and you could restart your Gateway without signing in. I have to restart my Gateway 2-3 times a day because the signal from the tower goes away. So if I can't get to the remote restart (like something from the 20th Century) I have to leave the office, go down the stairs, into the family room and unplug the Gateway. Fire the idiot who made that decision.

I am a 73 year old senior citizen. I live on a fixed income. My ATM card got hacked so I had to get a new card. A few days later I wound up in the hospital after and a almost died. I am in the hospital as I'm writing this. I have been with T-mobile for over 5 years and never missed a payment. I needed a few extra days after the normal billing cycle. They agreed but are now violating that agreement and sending me texts threatening collection agencies over $50. They're threatening a senior that almost died and putting massive pressure on an old man in trouble. A truly awful corporation that has zero concern for people and are real bloodsuckers!

They straight up lie. Promise no price hikes, and then they hike the price... wow.

THE NETWORK SATELLITES HAVE BEEN DOWN FOR SEVERAL DAYS! I live in Marietta Georgia, I've not been able to use my phone, receive calls or make outgoing calls for three whole days. Every time I try to make a call It gives me an error message that I am not connected to any network. Wireless calling did not work nothing work! I called customer service several times over the past 3 days The only thing they've done was have me reset my phone several times. They now have connected me to an ESIM which still doesn't work and calls are still being dropped several times, so much so that the representative asked me if I was ending the call on purpose! Which just angered me and added insult to injury. Do not use T-MOBILE! I called again today because it continues to drop several calls to get my bill adjusted. They only wanted to offer me an 8 to $15 supplement off of my bill which is $105 monthly!As if!! The customer service representative told me that they would only adjust for 3 days and would go back to $8 because there's already a current ticket on my issue. I asked what does that have to do with them Going from $15 back down to $8. He could not answer the question. I then asked to escalate the call to speak with a manager, the representative said they were the manager. It sounded like they were out of the Philippines. Regardless, I am leaving this provider and I will NEVER return!

From the time I signed on with T Mobile, I had nothing but problems. When I finally Left them the overcharged me by $39.21. After spending over 45 minutes on the phone I was told I have to go to a T Mobil store to try and straighten it out. This company excels at taking your money , but suck at giving any credits back. Biggest scam artist going with their programs also!