J M.
Buyer Beware Bad Vender
Worst experience of my life. I ordered this expensive over priced plastic skin as a Christmas gift for new HP envy. I ordered full kit with a J&D logo on the right hand corner. I was greeted at my front door from FedEx with an additional charge of 50$ after everything I paid for. When I opened my package, I noticed the kit was incomplete half of it was missing. The logo was huge and upside down, and put in the wrong place. The skin was unusable and went into garbage. immediately notified them and explained my dissatisfaction. And to my surprise the person who wrote back did not give a flying F. To him everything was fine, and he just didn't seem to get it that the order was all wrong and the customer is ME, I am the one who made the order, paid for it and has to like it. The kit didn't even fit my laptop, but to him it was perfect. Everything that could've gone wrong with this order DID. Worst costumer service ever. Don't call it customisation if you just make it to your liking and ignore the customers requests. This is the most dishonest and incompetent company I have ever dealt with. BUYER BEWARE DONT WASTE YOUR MONEY. Don't expect them to take responsibility for anything they do wrong.
Reply from ToastOct 5, 2026
Shipment was to Mexico and the customer is responsible for any taxes or import duties due, which were $19. Custom product was crafted correctly, just as they had approved in the renderings we sent with their logo. Please see other reviews by this customers. Writes only 1 star hate reviews.